Samia Moon
Boston,MA
Summary
Knowledgeable and dedicated customer service professional who is a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Security Officer
Securitas Security Services USA
10.2021 - Current
- Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Customer Service Representative
Stop & Shop
01.2018 - 05.2020
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Work Study Student
Youth Enrichment Services
08.2018 - 06.2019
- Developed excellent customer service skills through interactions with diverse populations within the university community.
- Managed an organized filing system for important documents, ensuring easy access when needed.
- Provided administrative support to staff members, improving office efficiency and organization.
- Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
Work Study Student
Friends Of The Children
08.2017 - 06.2018
- Engaged actively in professional development opportunities, continuously seeking to improve and grow in the work-study role.
- Provided clerical support including answering phones, faxing, copying files etc.
- Assisted with running errands and delivery of delivered packages
- Distributed and managed interoffice mail
- Managed the cleanliness of the office and restocked office supplies when needed.
Work Study Student
Norfolk & Dedham Group
09.2016 - 05.2017
- Completed various data entry tasks accurately and efficiently, contributing to overall office productivity.
- Managed an organized filing system for important documents, ensuring easy access when needed.
- Helped create and maintain spreadsheets to track financial records and other data.
Education
High School Diploma -
Cristo Rey Highschool
Dorchester, Boston06.2020
Skills
- Data Collection
- Data Entry
- Call Management
- Microsoft Outlook
- Access Control
- Superior customer service
Timeline
Security Officer
Securitas Security Services USA
10.2021 - Current
Work Study Student
Youth Enrichment Services
08.2018 - 06.2019
Customer Service Representative
Stop & Shop
01.2018 - 05.2020
Work Study Student
Friends Of The Children
08.2017 - 06.2018
Work Study Student
Norfolk & Dedham Group
09.2016 - 05.2017
High School Diploma -
Cristo Rey Highschool
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