Summary
Overview
Work History
Education
Skills
Websites
Career Experience
Certification
Languages
References
Timeline
Generic

SAMIH AJROUCH

Canton,USA

Summary

Technology consultant with over 20 years of experience in IT strategy and digital transformation. Proven track record in enhancing efficiency and growth through cloud solutions and customer experience design. Expertise in leading diverse teams and managing multi-million dollar portfolios, driving customer success and operational improvements across corporate, academic, and healthcare sectors. Recognized for delivering impactful consulting projects and fostering a culture of process excellence.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Cloud Services Architect

Ingram Micro
, USA
01.2024 - Current
  • Drove digital transformation via cloud adoption, collaborating with cross-functional teams to enhance efficiency.
  • Cultivated relationships with AWS partners, enabling large-scale migrations to AWS.
  • Designed and implemented modernized, cloud-ready data centers in partnership with AWS providers.
  • Led global migration strategies for AWS, focusing on cost optimization and service assessment.
  • Increased sales and consumption of AWS cloud solutions through targeted initiatives.
  • Created detailed project plans and timelines for architectural projects.

Sr. Technical Enablement Engineer

Ingram Micro
, USA
01.2022 - 01.2024
  • Drove global cloud adoption for Cloud Service Providers by analyzing partner needs and collaborating with sales teams, resulting in 25% increase in pre-sales engagements.
  • Established strong connections with cloud partners to drive data center transformation and boost business by 30%.
  • Collaborated with cloud providers to design, develop, and implement modernized data centers, achieving 20% improvement in efficiency.
  • Led VMware cloud provider initiatives through global channel partners, supporting digital transformation and increasing service adoption by 15%.
  • Served as subject matter expert, optimizing data center facilities to transform businesses, resulting in 40% increase in operational efficiency.
  • Increased sales and consumption of VMware offerings by 35% through targeted partner training and support initiatives.
  • Maximized partner revenue by 25% through development of effective service catalogs and monetization strategies.

Program Manager

MICROSOFT
, MEA
01.2020 - 01.2022
  • Drove 30% increase in Microsoft Learns adoption across MEA institutions and ministries.
  • Established connections with K-12, higher education, and ministry stakeholders, boosting skilling initiatives by 25%.
  • Collaborated with decision-makers to embed learning materials into curricula, enhancing student engagement by 20%.
  • Led global skilling program in Machine Learning, Data Science, and AI, achieving 75% completion rate.
  • Served as Customer Champion, facilitating 15% ROI increase for customers through adoption strategies.
  • Worked with stakeholders to improve KPI metrics by 20%, maximizing investment returns.
  • Engaged with government and education leaders to secure agreements, increasing digital skills initiative adoption by 35%.
  • Achieved 40% sales growth in volume license offerings for education through targeted support strategies.

Lead - Data Center & Cloud

AMERICAN UNIVERSITY OF BEIRUT
01.2018 - 01.2020
  • Executed long-term business vision and strategy for data center and cloud operations.
  • Drove digital transformation strategy as Virtual Chief Technical Officer, enhancing support for students and teachers.
  • Completed Data Center Remodelling Project in nine months, reducing operating costs by 40% and achieving 99.98% SLA.
  • Implemented cloud-first strategy, migrating over 60 core services to public cloud, saving $200K annually, and securing 99.99% SLA.
  • Led cross-functional team to cultivate cloud culture mindset, improving organizational efficiency and collaboration.
  • Developed executive dashboards that informed strategic business decisions based on metrics, promoting data-driven decision-making.

Lead - IT Customer Success

AMERICAN UNIVERSITY OF BEIRUT
01.2014 - 01.2018
  • Built an integrated IT window, uniting IT Operations, support desk, and design engineer teams.
  • Established training units to assist students, teachers, physicians, and patients over 18 months.
  • Led cloud adoption project benefiting over 60K students and faculty without service interruptions or data loss, saving $600K in capital and $200K in operational expenses over five years with a 99.98% SLA.
  • Developed new Patch-Management process based on international standards, recognized as a key risk control by BDM and Audit committee.
  • Created and chaired Change Management Committee to enhance operations, reducing downtime from planned changes by 25% using root cause analysis.
  • Rolled out enterprise print management solution, consolidating printing activities campus-wide, cutting cost per page by 42%.
  • Implemented change deliverables facilitating user transition to new business model, improving satisfaction and ensuring smoother transitions.

Technical Leader

AMERICAN UNIVERSITY OF BEIRUT
01.2010 - 01.2014
  • Established skilled tier 2/3 team to design, implement, and consolidate core services for institution.
  • Collaborated with CIO and Directors to align IT services with institutional mission and vision.
  • Eliminated silos in DNS, Service Desk, Kerberos Authentication, and VM SQL Clustering for improved resiliency.
  • Achieved 20% reduction in data center consumption and 37% decrease in hardware maintenance costs.
  • Implemented first private cloud infrastructure, increasing service availability by 48%.
  • Enhanced customer satisfaction by 23% through unified digital identity solution and ERP system integration.
  • Reduced support tickets by 13% by streamlining support processes across various services.
  • Deployed fleet management solution for over 6,000 computers and servers using Microsoft technology.

Chief Technology Specialist

AMERICAN UNIVERSITY OF BEIRUT
01.2008 - 01.2010
  • Established a centralized technology ecosystem for central ICT Department within 15 months.
  • Streamlined operations and enhanced efficiency through systematic transition from decentralized environment.
  • Implemented procedures that reduced migration time by 60%, simplifying processes and automating tasks.
  • Directed migration of 10,000 end-user devices to directory services using desktop standardization policy.

Education

Bachelor of Science - Computer Science

MUBS
Lebanon
01.2003

Skills

  • Business-centric technology leadership
  • Cloud migration
  • Digital transformation
  • Process management
  • Consulting and optimization
  • Reengineering initiatives
  • C-suite stakeholder engagement
  • Technology solutions integration
  • Cloud program management
  • Market trend analysis
  • IT infrastructure management
  • ITIL framework expertise
  • Technical engagement management
  • Business development strategies
  • Pre-sales support
  • Multi-cloud monetization strategies
  • Executive presentation skills
  • Technical architecture design

Websites

Career Experience

  • Ingram Micro, Cloud Services Architect, USA, 01/2024, Present, Driving digital transformation through cloud adoption., Building relationships with AWS cloud partners., Leading AWS migration strategies.
  • Ingram Micro, Sr. Technical Enablement Engineer, USA, 01/2022, 12/2023, Drove global cloud adoption for Cloud Service Providers., Established connections with cloud partners., Led VMware cloud provider initiatives.
  • Microsoft, Program Manager, MEA, 01/2020, 12/2022, Leveraged experience to drive skilling in academia., Established connections with K-12 and higher education stakeholders., Led a skilling program with a global training partner.
  • American University of Beirut, Lead - Data Center & Cloud, Lebanon, 01/2018, 12/2020, Drove digital transformation strategy., Led a Data Center Remodelling Project., Devised a cloud-first strategy.
  • American University of Beirut, Lead - IT Customer Success, Lebanon, 01/2014, 12/2018, Built a single window for IT., Led a cloud adoption project., Developed a new Patch-Management process.
  • American University of Beirut, Technical Leader, Lebanon, 01/2010, 12/2014, Built a skilled tier 2/3 team., Reduced silos in core services., Elevated customer satisfaction.
  • American University of Beirut, Chief Technology Specialist, Lebanon, 01/2008, 12/2010, Developed a technology ecosystem., Reduced migration time by 60%., Led a project to migrate end-user devices.

Certification

  • AWS Certified Solutions Architect - Associate August 2025
  • VMware Cloud Director DCM 10.5 October 2024
  • VMware Cloud Foundation october 2024
  • Certified in Cybersecurity (CC) February 2024
  • AWS Certified Cloud Practitioner October 2023
  • Multi-Cloud Management Trained Professional March 2023
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals April 2022
  • Microsoft Certified: Azure Fundamentals September 2019
  • Data Center University Associate Development Path April 2019
  • ITIL July 2018
  • Data Center Infrastructure Expert (DCIE) December 2019

Languages

English
Full Professional
French
Professional

References

References available upon request.

Timeline

Cloud Services Architect

Ingram Micro
01.2024 - Current

Sr. Technical Enablement Engineer

Ingram Micro
01.2022 - 01.2024

Program Manager

MICROSOFT
01.2020 - 01.2022

Lead - Data Center & Cloud

AMERICAN UNIVERSITY OF BEIRUT
01.2018 - 01.2020

Lead - IT Customer Success

AMERICAN UNIVERSITY OF BEIRUT
01.2014 - 01.2018

Technical Leader

AMERICAN UNIVERSITY OF BEIRUT
01.2010 - 01.2014

Chief Technology Specialist

AMERICAN UNIVERSITY OF BEIRUT
01.2008 - 01.2010

Bachelor of Science - Computer Science

MUBS

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