Samiir Smith
San Antonio,TX
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at UPS and IHOP, showcasing expertise in warehouse safety and exceptional multitasking abilities. Demonstrated success in reducing package damage rates and elevating guest experiences through focused attention to detail and adaptability to fast-paced environments. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 9 years of experience working in expeditious environments.
Overview
9
9
years of professional experience
Work History
Package Handler
UPS
08.2023 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Server
IHOP
11.2015 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Diploma -
Southwest High School
San Antonio, TX2016
Skills
- Heavy Lifting
- Warehouse Safety
- Package unloading
- Packaging
- Adaptable to change
- Workplace Cleanliness
- Label Reading
- Fragile item handling
- Truck loading
Timeline
Package Handler
UPS
08.2023 - Current
Server
IHOP
11.2015 - 05.2019
Diploma -
Southwest High School