Samikshya Mishra
Charlotte,NC
Summary
Results-focused professional with extensive experience in project coordination, business operations, and sales. Skilled in data management, business analysis, and utilizing CRM tools for efficient operations. Experienced Project Coordinator with a strong background in managing cross-functional teams and delivering successful projects within fast-paced environments. Certified Scrum Master with a proven track record of driving projects and achieving customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Enterprise Sales Operations Specialist
Spectrum Enterprise
12.2022 - Current
- Streamlined workflow process for entering, handling, and expediting orders by utilizing Salesforce achieving 99.9% customer satisfaction
- Developed relationships with team of sales professionals to ensure accuracy in orders, reducing order fulfillment time by 15%
- Review and optimize sales collateral, standardize sales processes and workflows, and ensure sales team has tools and resources to achieve their targets
- Monitor dashboards and reports to identify and initiate activities to be performed by other departments, escalate delays to stakeholders, and resolve rejections promptly.
Operations & Project Coordinator
Turnkey Product Solutions Inc
01.2021 - 05.2022
- Optimized daily operations, increasing productivity by 20%
- Coordinated international shipments, improving client satisfaction
- Utilized inventory analysis for cost reduction and efficient reporting
- Collaborated with cross-functional teams to define project scope, objectives, and deliverables, ensuring alignment with organizational goals.
Sales Analyst
Turnkey Product Solutions Inc
12.2020 - 01.2021
- Negotiated pricing and secured orders from international vendors.
- Documented SOPs for enhanced team efficiency by 50 percent
- Developed accurate sales forecasts by analyzing sales feedback and writing reports for senior leadership.
Marketing/PR Intern
New River Community Action
01.2020 - 05.2020
- Grounded marketing & PR initiatives with an in-depth review of social media trends and competitor data points, resulting in a 6X increase in awareness
- Assist in development of creative marketing strategies to promote work of NRCA and raise engagement by 25%
- Write media announcements, and press releases, manage content on different social media platforms, and perform administrative duties.
Guest Service Representative
The Inn at Virginia Tech
05.2013 - 03.2020
- Managed check-ins/outs for 200+ guests weekly
- Provided exceptional guest experiences, maintaining high ratings.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Annual Fund Caller
Radford University
02.2018 - 05.2018
- Facilitated strategic communication of Radford University's goals & successes resulting in 20% increase in donations
- Proactively cultivated relationships with 120+ alumni, students, and parents to promote the university's initiatives, raising over $5000 in donations.
Education
Bachelor of Science - Interdisciplinary Studies - Business Management & Communications
Radford University
Radford, VAAssociate of Science - Business Administration
New River Community College
Dublin, VASkills
- SKILLS & INTERESTS
- Microsoft Office (Advanced Excel, Word, PowerPoint), SQL, SharePoint, Salesforce, Project Management
- Customer Service, Data Analysis, Data Entry, Client Relationship Management, Requirement Gathering and documentation
Certification
Certified Scrum Master
Timeline
Enterprise Sales Operations Specialist
Spectrum Enterprise
12.2022 - Current
Operations & Project Coordinator
Turnkey Product Solutions Inc
01.2021 - 05.2022
Sales Analyst
Turnkey Product Solutions Inc
12.2020 - 01.2021
Marketing/PR Intern
New River Community Action
01.2020 - 05.2020
Annual Fund Caller
Radford University
02.2018 - 05.2018
Guest Service Representative
The Inn at Virginia Tech
05.2013 - 03.2020
Bachelor of Science - Interdisciplinary Studies - Business Management & Communications
Radford University
Associate of Science - Business Administration
New River Community College
Certified Scrum Master
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