Jhonytra Wells

Hardworking resolute person, dependable, use to change and always up for a challenge. My knowledge, hard-work and ambition are qualities that allow me to standout. My six plus years of experience in customer service and data entry roles are what makes me a great candidate.

• MVP: I have been acknowledged in several team and quarterly recognition meetings on my outstanding and continued success in my current department. I have been selected as MVP and Most Improved within the Enterprise Department since I was moved over to a different vertical in less than a year. I have won multiple awards during this time as well for my great work ethic and always meeting and/or exceeding my numbers each month.
• Mentor: I have been nominated from leadership in both Gov-Ed and Mid-Market verticals to provide mentorship to new hires post training. Along with being a mentor I shadowed and provided feedback to leadership to give insight on areas team members could either work on or communicated they needed further assistance with.
• Progress Partner: I was appointed this role to help with new hire agents, being appointed to do this provided me the chance to provide positive insight to both new hires and Rookie Row Supervisors with ways to help meet the goal of providing excellent customer service.
• SIT Team: I was hand selected to be a part of a Special Project Team which solely assisted customers with the Spectrum TV App and Fiber Optic Internet.
• Focus Group: I was selected for this opportunity to provide feedback for our department in Internet and Phone Repair to ensure that things were addressed properly on how to enhance the call center environment.
• Team Captain: I was selected by Management to provide support to fellow representatives on my team as well as on the production floor. Assisted them either face to face or via Skype to address any issues or concerns, account syncs, order closing and so much more.