Samina Sabir
Alexandria,VA
Summary
Experienced with team management, conflict resolution, and process optimization. Utilizes strategic planning and effective communication to foster productive teamwork. Knowledge of leadership principles and operational efficiency, contributing to consistent achievement of organizational goals.
Overview
23
23
years of professional experience
Work History
Customer Service Senior Work Leader
Department of Motor Vehicle
Lorton, VA, USA
09.2019 - Current
- Daily opening and closing
- Perform CSC management during their absence
- Assigns daily workstations and manage Q-flow based on schedule, skill set and business needs
- Ensure proper accountability of all monies according to policy and procedures
- Balance and reconcile CSC accounting reports
- Accurate accountability of all assigned non-cash secure assets like title, decals, permits, license plates, VIN plates, and VDH papers are in compliance with agency procedures
- Ensures Lead the work to others and train, counsel and coach operational staff on complex work processes and procedures
- Work well under pressure during peak workload periods
- Work Cooperatively with others in a friendly team environment
- Communicate in a courteous, professional and tactful manner, both orally and writing with all levels of staff
- Experience handling multiple tasks and resolving issues in a friendly but firm manner
- Experience in training, coaching and mentoring customer service staff desired
- Experience working in a customer service environment where rules, regulations, laws, policies are major compliance pieces of the operational process
Customer Service Manager
NBC Limo
01.2013 - 08.2019
- Manage work order system/Reservation and sales
- Dispatching work orders to workers
- Doing reservations over the phone
- Running daily/weekly reports
- Some travel to customer sites
- Marketing and sales support to clients and client support
- Making sure that all the jobs are done on time by giving workers wake up calls for early morning reservations
- Handle all executive accounts
- Check daily money transaction reports
Customer Services Generalist Senior
Department of Motor Vehicle
Pentagon, Alexandria, Woodbridge
01.2004 - 01.2012
- Performs senior level in providing direct service delivery in a DMV customer service center including drivers, dealer, motor carrier, Vehicle registration and titling, tax collection and other DMV devices
- Perform customer service transactions, administers vision, knowledge and road test for drivers licensing and issues DMV credentials
- Ability to effectively lead the work of others, provide training and guidance on complex work processes and procedures
- Perform senior level functions to include CSC open/close and perform daily essential management functions as assigned
- Accurately perform arithmetical computations and to balance and reconcile and cash drawer
- Ability to communicate in courteous, professional and tactful manners, both orally and in writing with personnel from all organizational level and a diverse customer population
- Follow and obey DMV policies, procedures, rules and regulations
- Ability to analyze records, files and other documents to reach logical and legal conclusions
Senior Teller
Bank of America
01.2002 - 01.2004
- Perform directly in retail banking center
- Offer most convenient banking to retail customers and build global capital platform to better serve corporate clients
- Integrate the operations and business to create value for customers and deliver the highest standard of service quality to consumer, business and institutions of all sizes
- Ensure to provide extremely great service to all customers
- Offer multiple options to waive maintain fee which could be linked to their other accounts to meet combine balance requirements included many free and discounted services
- Offer them banking services coordinate
- Working knowledge of office operations like ATM machine, cash handling and customer account inquiries
Education
IT Certificate
Nova Community College
05.2000
Bachelor Of Arts - Art & Science
Punjab University of Pakistan
03.1995
Skills
Professional Summary
Experienced in office operations, computer systems, and business procedures, with proficiency in Microsoft Word, Excel, PowerPoint, keyboarding, and Google Drive/Docs Skilled in customer service within fast-paced environments, ensuring efficiency and professionalism Adept at team management, conflict resolution, and process optimization, leveraging strategic planning and clear communication to enhance productivity Strong understanding of leadership principles and operational efficiency, contributing to the consistent achievement of organizational goals
Languages
English
Full Professional
Urdu
Full Professional
Punjabi
Full Professional
Timeline
Customer Service Senior Work Leader
Department of Motor Vehicle
09.2019 - Current
Customer Service Manager
NBC Limo
01.2013 - 08.2019
Customer Services Generalist Senior
Department of Motor Vehicle
01.2004 - 01.2012
Senior Teller
Bank of America
01.2002 - 01.2004
IT Certificate
Nova Community College
Bachelor Of Arts - Art & Science
Punjab University of Pakistan