Samir Badic

Rural Carrier Assistant in Marana AZ, responsibilities include but not limited to:

• Covering the Regular Carrier's days off and requested day's off
• Casing up mail and packages (preparing) prior to departure
• Working in all-weather conditions
• Assisting other offices out of town
• Providing customer service whenever possible
• Maintain/Demonstrate safe driving

Responsibilities include, but are not limited to:

• Fulfilling Online orders from our Ebay and Amazon web store.
• Relisting items back on our webstore.
• Cleaning parts before relisting.
• Responsible for shipping item out using UPS or USPS depending on cost.
• Packing item for shipping (have to create my own boxes using large sheets of cardboard).
• Placing customers information into our system and processing order.
• Assist with Spanish speaking customers.
• Assist with walk in customers.

• Responsible for making sure sites are properly staffed and having candidates on standby.
• Processing timecards for pay roll and verifying the time card daily for accuracy and discrepancies.
• Training/Onboarding/Scheduling
• Posting Job Ads / Recruiting
• Holding associates accountable for attendance, etc.

AquaCal Autopilot is a manufacturer of Pool heat pumps, based out of St. Petersburg FL. My title was one of 2 Customer Service Leads. Responsibilities included but not limited to:

• Taking escalated calls from my CSRs
• Monitoring call volume and recognizing when I have to help out the que.
• Assisting Tech Support dept when call volume is high
• Assist with Unit Swap outs due to malfunction and or other reasonings
• Responsible for Customer Follow up's (escalated client's)
• Listen in on calls and provide feedback to the CSRs and my Manager

Worked as an Assistant Store Manager for Goodwill of Southern Arizona. Was in charge of 30+ associates. Similar responsibilities to Walmart but difference being we were a non profit organization.

• Developing and training associates to elevate job role and job skills
• Monitor participants ranging from young teens to adults with disabilities
• Attempt to make production and company sales goal daily
• Secure cash drops and Bank runs
• Opening and Closing routines
• Monitor donation drop off area and assist when busy
• Walking sales floor and provide customer service to guests
• Training, Onboarding, Payroll and other management responsibilities

E commerce and Front End Assistant Manager for Walmart. Responsibilities included but not limited to:

• Opening and Closing store
• Daily store meetings with associates, prior to start of shift
• Reviewing what needs to be taken care of for the day and prioritizing
• Walking sales floor with Department Managers to go over daily tasks and any special assignments
• Reviewing departments with Department Managers and addressing any findings. Also go over things such as shrink, sales, merchandising, etc.
• Reviewing Sales goals and find ways to meet or surpass previous holding
• Work with Store Manager on complete store operations
• Interviewing, Training, Onboarding, holding Accountability
• Full responsibility with cash room operations
• Reviewing front end reports such as shrink, sales, lost sales, etc.
• Full responsibility of Online Shopping operations
• Property up keep

Led with a store manager mentality.

• Responsibilities
• Cashiering, proper cash count, customer service, and attending to any matter that may occur through the night. I am also responsible for stocking two issles when we have no customer's present. There are many things I do that are outside my position like Inventory Management. Cleanliness and stock upkeep.
• Accomplishments
• I am the Head Overnight Cashier and cross trained in other department's.
• Skills Used
• Cashier, customer service, computer literate