Chatney Henderson
Dallas,TX
Summary
Customer Service Specialist with over 5 years of experience in call handling and team supervision. Skilled in managing escalated inquiries and maintaining secure environments while leveraging technology for effective support. Proficient in documentation and protocol adherence, providing reliable service in high-volume, emergency settings.
Reliable Rural Carrier Associate with background in efficient mail and package delivery. Skilled in route navigation, time management, and customer service. Strengths include prioritizing tasks, maintaining organization, and promoting positive interactions with customers. In previous roles, improved route efficiency by optimizing delivery sequences and enhancing communication with the management team.
Reliable professional with deep-rooted experience in postal and delivery services. Specialize in maintaining high productivity levels and completing tasks efficiently under strict timelines. Key skills include route management, mail sorting accuracy, and safe driving practices. Excel in time management, problem-solving, and customer service, ensuring positive interactions and timely mail delivery.
Overview
1
1
Certification
8
8
years of professional experience
Work History
RCA Rural Carrier Associate
Post Office USPS
Dallas, TX
03.2024 - Current
- Delivered mail and packages on assigned rural routes, ensuring timely and accurate service to customers.
- Sorts, organizes, and loads mail and parcels for delivery.
- Operates a postal vehicle safely while following USPS policies and traffic laws.
- Assisted customers with postal needs, enhancing customer satisfaction and securing mail delivery.
- Collects outgoing mail and obtains signatures for accountable mail when required.
- Maintains accurate delivery records and reports any delivery issues or safety concerns.
- Worked in diverse weather conditions to ensure consistent mail delivery. and is able to lift and carry heavy mail and packages.
- Displayed reliability, attention to detail, and time management while working independently with minimal supervision.
Hall Monitor
North Dallas High School
Dallas, TX
11.2023 - 03.2025
- Increased campus security by conducting regular tours, monitoring entry points, and inspecting equipment for tampering to ensure a safe environment
- Enhanced campus security through regular tours, monitoring entry points, and inspecting equipment for tampering, contributing to a safer environment
- Ensured a structured and orderly environment by supervising and monitoring students throughout school day, promoting positive behavior
- Facilitated discipline and event management by supervising students in study halls, detention, and assisting during school events, supporting smooth operations
- Worked under the supervision of school administrators to ensure a secure learning environment
Customer Experience Supervisor
Curantis
Denton, TX
10.2022 - 11.2023
- Delivered high-quality customer service by overseeing staff interactions across multiple channels and professionally resolving escalated customer complaints
- Monitored departmental performance and recommended process improvements to increase productivity
- Executed community outreach initiatives to promote services and recruit staff, enhancing brand visibility
- Monitored departmental performance and recommended process improvements, contributing to overall productivity
- Supported daily department operations by performing various administrative tasks.
Eligibility Specialist Lead
ResCare/Equus
Denton, TX
01.2020 - 09.2022
- Delivered intake services and coordinated referrals for subsidized childcare applicants, ensuring precision in eligibility determination and documentation
- Managed caseloads to achieve positive client outcomes while adhering to service priorities
- Conducted quality assurance monitoring and prepared responses to uphold program standards
- Assisted in quality assurance monitoring and prepared responses to maintain program standards
- Reported suspected fraud to relevant authorities to ensure legal compliance.
- Prepared and submitted detailed reports while managing special projects.
Scheduler/Receptionist/Customer Service Rep
Robert Half
Dallas, TX
02.2019 - 09.2019
- Coordinated lobby process flow and informed clients of system changes to enhance service experience
- Guided donors through appointment registration on Microsoft 10 tablets, ensuring understanding and ease of use
- Responded to general inquiries and streamlined transitions from walk-in to appointment-based clinic system
Education
Vocational Diploma - Medical Assistant
Concorde Career Institute
Arlington, TXSouth Oak Cliff High
Dallas, TxSkills
- Mail sorting
- Customer service
- Customer inquiry handling
- Client assistance
- Complaint resolution
- Conflict de-escalation
- Quality assurance
- Case management
- Attention to detail
- Software utilization
- Supervising experience
- Team management
- Communication skills
- Customer engagement
- Postal communication
- Rural delivery communication
- Multitasking Abilities
- Route delivery
- Package handling
- Time management
- Effective communication
- Independent work
- Vehicle loading
Personal Information
Driving License: Driver's License
Certification
Driver's License, 2021-02 to 2028-10, Non-CDL Class C
Languages
Driving License: Driver's License
Timeline
RCA Rural Carrier Associate
Post Office USPS
03.2024 - Current
Hall Monitor
North Dallas High School
11.2023 - 03.2025
Customer Experience Supervisor
Curantis
10.2022 - 11.2023
Eligibility Specialist Lead
ResCare/Equus
01.2020 - 09.2022
Scheduler/Receptionist/Customer Service Rep
Robert Half
02.2019 - 09.2019
Vocational Diploma - Medical Assistant
Concorde Career Institute
South Oak Cliff High