Samir Bouazzi
Https://www.linkedin.com/in/samir-bouazzi/
Summary
Results-oriented business leader with more than 10 years of experience in day-to-day luxury retail business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Section Supervisor
Darwish Holding
12.2019 - Current
- Managed relationships with top luxury brands including Rolex, Tudor, and David Yurman.
- Obtained and enhanced quality benchmarks and objectives by developing and implementing standard practices and control plans.
- Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
- Led a team to consistently exceed KPIs through effective coaching and development.
- Collaborated with marketing to plan and implement promotional activities, increasing quarterly sales by 20%.
Store Supervisor - Rolex Shop
Darwish Holding
04.2017 - 11.2019
- Directed operations and sales for Rolex and Tudor, achieving an annual turnover of 40 million QAR.
- Answered questions about store policies and addressed customer concerns.
- Implemented strategic brand management and sales initiatives, resulting in a 17% sales increase.
- Organized and Lead and supervise the functions of 8 salesperson's and 1 assistant Supervisor.
Senior Sales Representative
Darwish Holding
01.2016 - 11.2017
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Interact with the manager and chief executive officer and warehouse personnel.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
IT Manager
TeleProMarketing
09.2009 - 01.2014
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Education
MBA - Management And Team Management
09.2024
Bachelor of Science - Computer Science
07.2009
Skills
- Training and mentoring
- Staff Development
- Customer Relations
- Team Management
- Motivational Leadership
- Data Analytics
- Strategy Development
- Business Planning
Certification
• Certificate of Achievement / HUEB – FEB 2016
• Certificate of Completion: Excellence of Customer Service – FEB 2016
• Certificate of Completion: Communication Skills – JULY 2016
• Certificate as Accredited Professional: International Trainer: Public speaking – MAY 2016
• Training Brand ROLEX / TUDOR – JULY 2017 / AUG 2017 / AUG 2018
Languages
Arabic
Native language
English
Advanced
C1
French
Advanced
C1
Timeline
Section Supervisor - Darwish Holding
12.2019 - Current
Store Supervisor - Rolex Shop - Darwish Holding
04.2017 - 11.2019
Senior Sales Representative - Darwish Holding
01.2016 - 11.2017
IT Manager - TeleProMarketing
09.2009 - 01.2014
ENEB - Escola De Negócios Europeia De Barcelona - MBA, Management And Team Management
Higher Institute of Informatics And Mathematics - Bachelor of Science, Computer Science
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