Samir Jafar
SeaTac,Washington
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Security industry and years of Different types of customer service... Trained in security scanning and identification measures, Good Organized skills with MS, Outlook, Word, and Excel. Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Great teamwork with Employees.
Overview
6
6
years of professional experience
Work History
Transit Security Officer
Securitas Security Services USA
02.2022 - 09.2022
- Conducted regular patrols of key areas to spot and control security concerns.
- Interacted with Metro drivers and Employees if they Need help with safety issues and also respond to Medical Emergencies as needed.
- Regular patrols in different King County Metro Facilities.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Provide CPR for Incidents that require CPR Emergencies.
Cashier Assistant Supervisor
Walgreens
05.2021 - 01.2022
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
Security Officer
Allied Universal Security Services
02.2019 - 03.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
Supervisor
Das Ethiopian Cuisine
04.2017 - 11.2018
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cashier Team Lead
Au Bon Pain
06.2016 - 02.2017
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Restocked and organized merchandise in front lanes.
- Processed both cash and card purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained team members on cash register operation and cash handling.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
GED -
High Point High School
Beltsville, MD2017
Skills
- Building Security
- Active Learning
- Crew and Passenger Safety
- Situational Awareness
- Microsoft Word
- Daily Reports
- Safety Procedures
- Verbal and Written Communication
- CPR Emergency Response
- Customer Service
- Observing, Monitoring and Organizing
- Credit and Cash Transactions
- Opening and Closing Procedures
Languages
English
Amharic
Oromoo
Timeline
Transit Security Officer
Securitas Security Services USA
02.2022 - 09.2022
Cashier Assistant Supervisor
Walgreens
05.2021 - 01.2022
Security Officer
Allied Universal Security Services
02.2019 - 03.2021
Supervisor
Das Ethiopian Cuisine
04.2017 - 11.2018
Cashier Team Lead
Au Bon Pain
06.2016 - 02.2017
GED -
High Point High School
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