Samir Patel
Bolingbrook,IL
Summary
IT Administrator with 10 years of experience in the industry, which includes expertise in the areas of Design, Install, Manage and Troubleshoot Desktops, Thin Clients, Windows Servers, Linux, Active Directory, Exchange Servers, Virtualized Servers, Video Surveillance, Spam Filters, WiFi, etc. Expert level knowledge of Installing, Maintaining, Troubleshooting and Implementing Various Windows Servers, Microsoft Exchange Servers, POS Systems etc. Manage and Configure Virtualization Platforms VMware, Windows Hyper-V Servers in enterprise environment. Installed, Deployed and Maintained Active Directory, DNS/DHCP Servers, File Servers, RADIUS Server, Group Policy, Print Server, SQL server etc. Experience with Major Cloud Provider Amazon AWS, Microsoft Azure, Google Suites, Office 365 etc. Configuring and Administration of Network Performance Monitoring like Solarwinds NPM, Netflow, Zabbix etc. In-depth expertise in the analysis, implementation, troubleshooting & documentation of LAN/WAN architecture. Hands-on experience on IP Addressing and Subnetting. Proficient with SMTP, FTP, HTTP, DNS, DHCP and other protocols. Expert level Troubleshooting of Client Workstation like Windows 10, Windows 11, Mac, Microsoft Office, Outlook, Office 365 etc. Worked on Data, Security and Wireless installations and technologies. Configuring and Managing the SAN, NAS, iSCSI servers. Implementing and Managing Barracuda Spam Filter. Expert Knowledge of Configuring and Troubleshooting IP PBX, VoIP Phones, Asterisk, Mobile Devices, Yealink, Polycom Phones, Conference Phones. Hands on Experience in Datacenter troubleshooting, Cabling management etc. Installing, Configuring and Maintaining various Backup/Recovery Solution like Veeam , Idera, Quest Rapid Recovery for Daily backup, Disaster Recovery Solutions etc.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Administrator
Vinakom Communication
08.2013 - Current
- Provides Excellent support to 800+ Users in Vinakom Employees, Various Hotels like Marriott, Sheraton, Hyatt, Hilton, Doubletree, Cloud Customers with any IT Infrastructure function and needs, Day to Day Problem Solving, Troubleshoot the Software and Hardware related issue in Desktops, Laptops, Windows Servers, Linux Servers, Hotel POS Servers like Micros/Agilysys, Hotel Key Lock systems, WiFi Controllers etc.
- Configuring, Maintaining and troubleshooting 200+ Windows and Linux Servers in mixed environments in VMWare ESXi, V-Center, Hyper-V, Microsoft 365, Azure and Amazon AWS cloud.
- Installing and Maintaining Active Directory Domain Controllers, Group Policies, Print Server, DNS, DHCP, Exchange Server, SQL Database Server, Trouble Ticketing Management Server, RADIUS Server etc.
- Installing, Configuring and Troubleshooting Windows 7/8/10, Windows Server 2012/2016/2019/2022, Exchange 2013/2016/2019, Linux, CentOS, Mac etc.
- Designed and evaluated WAN and LAN connectivity technologies. Analyzed network traffic and performance metrics to optimize system performance.
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints. Coordinating in Planning, purchasing the Infrastructure requirements such as Desktops, Laptops, Servers, Cisco Devices such as Routers, Switches, Cisco Cards, Access Points, software, Maintaining the Hardware and Software Inventory.
- Installing, Configuring and Troubleshooting WiFi Controller and Devices for Hotels such as Sheraton, Hyatt, Marriott, Doubletree, Hilton etc.
- Scheduling and taking Server Backups daily basis and running Updates on weekly basis. Reduced company downtime by proactively managing server backups and disaster recovery planning.
- Increased productivity by providing comprehensive technical training to employees on various hardware and software tools. Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Part of the IT team in Transition of Hilton/Marriott Hotel acquisition.
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
- Configuring the Cisco Routers, Switches, ASA Firewall, Wireless router and Access points. Performed network security design and integration duties.
- Configuring, Managing and Troubleshooting the VoIP Phone System, VoIP Phones, Conferencing Phones.
- Managing the Lock System and Video Surveillance Systems
- Work with management team to implement new technologies to support growing businesses.
- Administration of Users, Delegation of Rights, Security Groups, Distribution Groups, Group Policies, File Permission and Managing Mailboxes.
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Configuring and Troubleshooting Outlook 2013/2016/2019/2021, Microsoft 365, Outlook Anywhere & Exchange Active sync.
- Implementing, Managing and Troubleshooting Cloud Hosted Servers, Hyper-V, VMware, Virtual Machines, installing Guest Operating Systems (Windows and Linux)
- Administrating Symantec Endpoint Antivirus console, AVG Business Centralized, managing antivirus client's computers like definition updates, Exception policies, scanning, reporting etc.
- Monitored server performance using advanced diagnostic tools leading to proactive identification of potential bottlenecks before impacting operations negatively.
- Implementing, Managing and Troubleshooting Solarwinds Network Performance Monitor, Solarwinds Netflow, Zabbix Monitoring tool.
- Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
- Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
Network Support Engineer
Sify Ltd
02.2011 - 06.2013
- Maintaining all the systems in the network, Provide the Excellent Customer Service
- Opening the Trouble Tickets, Categorize and prioritize tasks and requests received through ticketing system, phone and e-mail
- Quickly arrange repair for hardware on occasion of hardware failure at customer sites
- Implementing and Configuring the Cisco Routers, Switches, Routing Protocols BGP, OSPF, EIGRP etc
- Managed and administered load balancing tasks for networks, routing and shaping traffic to reduce service interruptions and network strain.
- Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation for Network Infrastructure and various Network Sites
- Configuring 1700, 1800 series Cisco routers and 1900, 2950, 3500 series Catalyst Switches at the client end.
Desktop Support (Level 2)
Media Infotech
04.2008 - 12.2010
- Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral Equipment and software within established standards and guidelines
- Works with vendor support contacts to resolve technical problems with Desktop, Printers, Computing Equipment and software
- Installs, repairs and configures PC's, peripherals, and other end user equipment
- Responsible for providing desktop support for computers and software through phone and direct contact with the clients.
Education
High School Diploma -
Indian Institute of Hardware Technologies
India06.2002
Skills
- Virtualization Technologies
- Network Monitoring
- Vendor Management
- Backup Solutions
- Server Management
- IT Infrastructure
- System Security
- Network Administration
- Cloud Computing
- Data Management
- IT Asset Management
- Project Management
- Network Firewall Management
- MCSE Certification
- Cisco CCNA Certification
- Infrastructure Planning
- Technical Analysis
- Decision-Making
- Servers Expertise
- Cloud Management
- Application Configuration
- Vendor Relationship Management
- Team Collaboration
- Change Management
- Disaster Recovery
Certification
- CCNA (Cisco Certified Network Associates) Cisco ID: CSCO11046230 in 2006.
- Preparing for MCSE (Microsoft Certified System Engineer) Exam.
- Preparing for AWS Solutions Architect - Associate Exam.
Educational Credentials
- 2012 Cisco Certified Network Associates and Cisco Certified Network Professional.
- 2002 Diploma in Computer Hardware & Network Engineer ( PC+NET) from IIHT, Bharuch
- 2003 Passed HSC ( Science Stream ) From GSEB,Gujarat (High School Diploma)
- 2000 Passed SSC From GSEB, Gujarat
Timeline
IT Administrator
Vinakom Communication
08.2013 - Current
Network Support Engineer
Sify Ltd
02.2011 - 06.2013
Desktop Support (Level 2)
Media Infotech
04.2008 - 12.2010
High School Diploma -
Indian Institute of Hardware Technologies
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