Samir Patel
Atlantic City,NJ
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
22
22
years of professional experience
Work History
Sr. Manager
Sunset Inn
03.2016 - Current
- Supervising daily operations to ensure a seamless guest experience, including check-ins, check-outs, and room assignments
- Managing staff schedules, training, and performance evaluations to maintain high service standards
- Oversaw housekeeping and maintenance teams to ensure cleanliness and upkeep of facilities
- Monitoring occupancy rates and implemented marketing strategies to maximize revenue and bookings
- Developing and maintaining budgets, managing expenses and ensuring profitability
- Respond promptly to guest concerns, resolving issues to ensure satisfaction and positive reviews
- Negotiating with vendors for supplies and services to maintain cost efficiency
- Ensuring compliance with health and safety regulations, fire codes, and local ordinances
- Used property management systems (e.g., POS, Cloudbeds) to manage reservations, payments, and reporting
- Analyzing market trends and adjusted pricing strategies to remain competitive in the industry
- Maintaining guest satisfaction by using platforms such as TripAdvisor, Expedia, Agoda, and Booking.com
- Reducing operational costs by implementing more efficient inventory and vendor management systems
- Successfully led a team of 12 employees, improving employee retention and productivity
Supervisor
Zaffran Indian Restaurant
04.2018 - 11.2020
- Ensure a high level of customer satisfaction by addressing customer concerns, resolving issues, and maintaining a positive dining experience
- Monitoring food quality, presentation, and service to ensure they meet the restaurant’s standards
- Collect and analyse customer feedback to identify areas for improvement and implement necessary changes
- Supervising the daily activities of restaurant staff, including servers, cooks, and cleaning staff
- Train new Employees on restaurant policies, procedures, and customer service standards
- Create and manage employee schedules, ensuring adequate coverage during peak hours and special events
- Supervising and managing inventory levels, including ordering and restocking supplies
- Ensure compliance with health and safety regulations, as well as restaurant policies and procedures
- Assist in budget planning and cost control to maximize profitability
- Oversee cash handling procedures, including managing cash registers, handling deposits, and ensuring accurate financial transactions
- Analyse financial reports to identify areas where costs can be control and profits maximized
- Conducting regular meetings with staff to communicate expectations, updates, and address any concerns
- Coordinating with kitchen staff, servers, and other departments to streamline restaurant operations
- Encourage and motivate staff to deliver excellent customer service and achieve performance targets
- Addressing conflicts or issues among staff members and work to find effective solutions
- Handling unexpected situations such as staff shortages or customer complaints with quick decision making
- Conducting regular inspections of dining area, kitchen, and restrooms to ensure cleanliness and adherence to hygiene standards
- Ensure that staff follows the restaurant’s standard operating procedures and maintains a professional appearance
- Implement and promote special events or promotions to boost sales
- Train staff on effective upselling techniques to increase average transaction values
- Provide regular reports to upper management on key performance indicators, sales trends, and operational issues
- Manage guest reservations and ensure efficient use of available seating
- Coordinate and oversee special events or private functions hosted in the restaurant
Sr. Employee
Dunkin Donut
05.2008 - 03.2010
- Provided excellent customer service by greeting guests, taking orders accurately, and addressing any concerns promptly
- Prepared and served food and beverages, adhering to company recipes, portion guidelines, and quality standards
- Operated point-of-sale (POS) systems to process orders and payments efficiently
- Maintained cleanliness and organization of the store, including dining areas, kitchen, and restrooms
- Followed health, safety, and food handling regulations to ensure a safe and hygienic environment
- Restocked inventory and supplies to ensure the team’s readiness during peak hours
- Assisted in opening and closing procedures, including reconciling cash registers and preparing the store for the next day
- Worked collaboratively with team members to meet daily sales targets and ensure smooth store operations
- Consistently recognized for outstanding customer service and maintaining a positive guest experience
Relationship Banker
Centurion Bank
India Vadodara , Gujarat
01.2003 - 12.2006
- Maintained accurate records of all transactions, profits, and losses for reporting and tax purposes
- Assisted clients in opening, maintaining, and troubleshooting Demat and trading accounts
- Monitored portfolio performance, regularly rebalancing investments to optimize returns
- Kept up-to-date with financial news, company earnings reports, and economic indicators to make informed decisions
- Maintained an in-depth knowledge of banking products, services, and regulatory requirements.
- Developed and executed strategies to achieve and exceed sales targets for banking products and services.
- Implemented effective client retention strategies, reducing churn and fostering long-term loyalty.
- Examined checks for endorsements to verify legality of documents.
- Used currency-counting machine to count currency and received checks.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
- Advised customers on bank products, services and financial planning options.
- Delivered exceptional customer service, resolving inquiries and issues promptly to ensure client satisfaction.
- Executed wire transfers of funds in compliance with banking best practices.
- Informed customers of procedures for depositing checks and applying for ATM cards.
- Provided financial advice to clients based on their needs and goals.
- Suggested tactics to improve banking functions and products.
- Built long-term relationships with customers by providing personalized service and support.
- Conducted regular follow-ups with clients to maintain relationships and update financial plans as needed.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Attended meetings with other bankers to discuss best practices related to relationship building.
- Maintained records of all customer interactions in a secure database system.
- Maintained and built strong client relationships through quality, personalized interactions.
- Entered new account information into computers and filed related forms and other documents.
- Facilitated account openings, including checking, savings, and investment accounts, adhering to compliance standards.
Education
Bachelor of Arts -
Maharaja Sayagi Rao University of Baroda
Master of Arts -
Maharaja Sayaji Rao University
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Teamwork and collaboration
- Problem resolution
- Excellent communication
- Multitasking
Timeline
Supervisor
Zaffran Indian Restaurant
04.2018 - 11.2020
Sr. Manager
Sunset Inn
03.2016 - Current
Sr. Employee
Dunkin Donut
05.2008 - 03.2010
Relationship Banker
Centurion Bank
01.2003 - 12.2006
Bachelor of Arts -
Maharaja Sayagi Rao University of Baroda
Master of Arts -
Maharaja Sayaji Rao University