Samira Abdullahi

• Oversaw program performance quality and service delivery, achieving operational excellence.
• Coordinated cross-functional teams to enhance patient care services effectively.
• Directed daily operations and floor management to optimize patient flow and enhance care delivery.
• Facilitated communication channels between healthcare providers and staff, improving patient care experience.
• Onboarded and trained staff on clinical workflows and patient interactions.
• Scheduled and conducted staff performance evaluations to support team development.
• Championed accountability and performance within the team by fostering a culture of real-time problem solving.

• Support operational improvements that enhance workflow, reduce delays, and improve patient satisfaction

• Directed performance management across 12 locations, improving KPIs through targeted coaching and staff development.
• Directed transition of four locations to telehealth operations, overseeing equipment training teams and ensuring operational readiness.
• Facilitated program-level initiatives to optimize workflow and enhance patient flow.
• Directed performance management across 12 locations, enhancing KPIs through targeted coaching and staff development initiatives.
• Implemented strategies to consistently drive KPIs into the 'green' performance range, supporting revenue growth and improving patient satisfaction.
• Enhanced retinal imaging utilization by 20% through strategic coaching and fostering team accountability.
• Successfully cross-trained associates across multiple locations, strengthening team capability and operational flexibility
• Facilitated program-level initiatives, including workflow optimization and patient flow improvements
• Facilitated cross-location communication to improve execution accountability and maintain operational consistency.

• Supervised daily optical operations, ensuring compliance with company standards and procedures.
• Supported team members in productivity monitoring, providing feedback to enhance performance.
• Coordinated staff activities to maximize efficiency and improve patient satisfaction.
• Streamlined workflow processes and reduced wait times through effective scheduling and enhancements.
• Assisted customers by providing timely and knowledgeable support for complex issues.
• Addressed escalated patient concerns, promoting retention and trust.
• Analyzed staff performance metrics to pinpoint training needs, enhancing service delivery.
• Coordinated with healthcare providers, ensuring seamless patient experiences during visits.

• • Provided individualized patient care, ensuring accurate documentation and adherence to compliance standards
• Assisted clients with daily living activities, promoting independence and quality of life.
• Administered medication to patients in accordance with healthcare protocols. and monitored client health conditions regularly.
• • Collaborated with healthcare teams to enhance patient care strategies and outcomes

• Supported senior managers in running smooth operations by independently managing day-to-day requirements.
• Conducted regular inventory checks and placed orders for supplies.
• Helped senior managers run smooth operations by independently handling day-to-day requirements.
• Collaborated with staff to enhance customer service and satisfaction.
• Partnered with staff to improve customer service and increase satisfaction.
• Conducted regular inventory checks and placed orders for supplies as needed.
• Mentored newly hired employees on various company programs to enhance onboarding experience.

• Educated customers on product features, benefits, and promotions.
• Collaborated with team members to achieve daily sales goals and objectives.
• Resolved customer inquiries and complaints with effective communication skills.
• Managed inventory levels by restocking shelves and conducting regular counts.
• Participated in training new employees on sales techniques and store policies.
• Worked with fellow sales team members to achieve group targets.
• Built and maintained relationships with peers and upper management to drive team success.