Deanna Meier
Lawrence,KS
Summary
Accomplished Senior Manager/Field Training Specialist at CubeSmart Self Storage, adept in strategic planning and operations management. Excelled in enhancing team productivity and morale through innovative training programs, achieving operational excellence. Skilled in troubleshooting, with a proven track record of increasing customer satisfaction and employee retention rates. Demonstrates exceptional leadership and problem-solving abilities.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Manager/Field Training Specialist
CubeSmart Self Storage
Lakewood, Colorado
12.2000 - Current
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Mentored junior staff members for skill development and career progression within the organization.
- Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed and implemented successful onboarding program.
- Designed and delivered web-based, self-directed learning materials.
- Facilitated virtual, in-person and blended learning sessions.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Streamlined the onboarding process for new hires, ensuring a smooth transition into their roles within the organization.
- Established clear expectations for trainees, fostering an environment conducive to professional growth and development.
- Documented participation and evaluated learning for each participant.
- Offered ongoing guidance and support beyond formal training sessions, serving as a trusted resource for employees at various stages of their careers.
- Increased trainee retention rates through the creation of engaging and interactive learning materials.
- Collaborated with cross-functional teams to identify areas for improvement in field training curriculums.
- Utilized a variety of instructional methods to accommodate diverse learning styles among participants in field training courses.
- Evaluated individual progress and provided constructive feedback to help employees achieve their career goals.
- Trained and mentored several new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
Education
GED -
Englewood High School
EnglewoodSkills
- Troubleshooting and problem resolution
- Strategic planning
- Operations management
- Data analytics
- Property storage management
- Team leadership
- Time management
- Team collaboration
- Shift scheduling
- Problem-solving abilities
- Staff training
- Positive attitude
Accomplishments
- Supervised team of 35 staff members.
- Documented and resolved customer and teammate issues which led to satisfied customer and teammates.
- Achieved store numbers by completing daily duties with accuracy and efficiency.
Certification
- CM - Certified Manager Certification
All Star Award
An All Star Award is given to an employee's that go beyond company exceptions in their job duties.
Timeline
Senior Manager/Field Training Specialist
CubeSmart Self Storage
12.2000 - Current
GED -
Englewood High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingLanguages
English
Quote
The only thing I regret about my past is the length of it. If I had to live my life again, I’d make the same mistakes, only sooner.
Tallulah Bankhead
Software
Word, Excel, Microsoft, Hive, Chrome
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