Chela Burroughs
Cincinnati
Summary
Dynamic General Manager with a proven track record at CubeSmart Self Storage, excelling in quality management and customer relations. Successfully implemented operational strategies that enhanced sales and fostered employee loyalty. Adept at training and development, consistently meeting goals while maintaining high standards in facility management and workflow planning.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
General Manager
CubeSmart Self Storage
10.2019 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and implemented strategies to increase sales and profitability.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Collection Specialist
Rumpke Waste & Recycling
03.2017 - 09.2019
- Trained new team members on scripts, company services, and collection strategies.
- Used skip tracing and other techniques to locate debtors.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched billing errors and discrepancies to initiate corrective action.
- Negotiated payment plans with customers to prevent accounts from entering collections.
Quality Control
Widmer's Cleaners
02.2015 - 08.2017
- Supported safety and quality control initiates at job sites.
- Oversaw production processes to determine quality control standards.
- Recognized potential issues with inventory and quality control and engineered changes.
- Monitored performance measurements to maintain product quality control.
- Followed strict quality control processes and procedures to meet high standards.
Education
High School Diploma -
Woodward Highschool
Cincinnati Ohio06-2004
Skills
- Quality management
- Exceptional interpersonal communication
- Communication skills
- Organizational development
- Efficient multi-tasker
- Customer relations
- Customer retention
- Consistently meet goals
- Facility management
- Training and development
- Workflow planning
- Interpersonal skills
Timeline
General Manager
CubeSmart Self Storage
10.2019 - Current
Collection Specialist
Rumpke Waste & Recycling
03.2017 - 09.2019
Quality Control
Widmer's Cleaners
02.2015 - 08.2017
High School Diploma -
Woodward Highschool
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