SAMIRA BRIMAH
Montgomery Village,MD
Summary
Customer Service and Client Relations Professional experienced in supporting customers across banking, membership services, and remote digital environments. Enhanced customer satisfaction through effective resolution of concerns and proactive management of client relationships via various communication channels. Delivered responsive, customer-focused support while successfully managing multiple priorities in independent remote roles.
Overview
7
7
years of professional experience
Work History
SENIOR RELATIONSHIP BANKER
TD Bank
09.2025 - Current
- Cultivated strong customer relationships by identifying individual needs and recommending tailored banking solutions.
- Assist customers with account-related questions, financial products, services, and concerns while providing professional, personalized support.
- Review customer portfolios, loan applications, and credit reports with strong attention to detail, accuracy, and confidentiality.
- Balanced customer needs and administrative tasks while collaborating with team leadership to enhance retention and achieve service goals.
- Investigated and addressed customer inquiries regarding banking products and services, ensuring clear communication and support.
SOCIAL MEDIA MANAGER
Freelance -
06.2019 - 04.2025
- Developed and maintained content calendar to ensure timely and relevant posts on hairstyles, client transformations, promotions, and educational content.
- Supported client acquisition by promoting services, encouraging bookings, and communicating current offers across social platforms.
- Maintained a consistent content calendar featuring hairstyles, client transformations, promotions, availability, and educational content.
- Coordinated digital content and client photos with promotional materials and posting schedules to enhance online engagement.
SOCIAL MEDIA MANAGER
Freelance
01.2022 - 01.2025
- Facilitated remote customer communication and engagement on social media platforms for apartment hotel, enhancing guest interaction.
- Managed remote customer communication and engagement across social media platforms for an apartment hotel.
- Managed multiple digital conversations while providing clear information and maintaining consistent brand communication.
- Developed and executed content calendars, promotional materials, and guest-focused digital content across multiple platforms, ensuring consistent brand messaging.
- Engaged with clients remotely to address inquiries.
Senior Customer Specialist
AAA Mid-Atlantic
10.2021 - 06.2024
- Delivered remote customer support to members via phone, email, and digital channels, ensuring prompt responses to inquiries and service requests.
- Resolved member complaints by identifying concerns, researching solutions, and effectively communicating next steps to enhance member satisfaction.
- Applied strong problem-solving and communication skills to deliver positive member experiences and identify opportunities for process improvement.
- Utilized problem-solving and communication skills to enhance member experiences and propose actionable process improvements.
- Provided remote services to assist customers.
Education
Digital Marketing Certification -
Hofstra University
Computer Networking -
University of Maryland Global Campus (UMGC)
Notary Public -
State of Maryland
Skills
- Customer relationship management
- Remote Customer Support
- Customer Service & Support
- CRM software
- Client engagement
- Problem solving
- Attention to detail
- Conflict resolution
- Email communication
- Call management
- Live chat management
- Client relations
- Empathy and patience
- Client relations
Personal Information
Title: CUSTOMER SERVICE | CLIENT SUPPORT | RELATIONSHIP MANAGEMENT
Timeline
SENIOR RELATIONSHIP BANKER
TD Bank
09.2025 - Current
SOCIAL MEDIA MANAGER
Freelance
01.2022 - 01.2025
Senior Customer Specialist
AAA Mid-Atlantic
10.2021 - 06.2024
SOCIAL MEDIA MANAGER
Freelance -
06.2019 - 04.2025
Digital Marketing Certification -
Hofstra University
Computer Networking -
University of Maryland Global Campus (UMGC)
Notary Public -
State of Maryland