Summary
Overview
Work History
Education
Skills
Volunteer Experience
Awards
Languages
Certification
Timeline
Generic

Samira Santos

Boston,MA

Summary

Driven and detail oriented student with a strong background in customer service, event coordination, and childcare. Known for exceptional communication, adaptability, and a proactive approach to problem solving. Seeking to leverage skills in organization, client relations, and a commitment to excellence, to contribute to a dynamic team. Enthusiastic Assistant offers background in problem solving while serving in multiple roles. Assists organizational efforts with attention to detail and courtesy. Brings organized attitude to completing tasks, entering data and answering phones.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant

Real Creations Boston
Boston, USA
03.2022 - Current
  • Coordinated party and event decorations, including creating balloon and floral arrangements.
  • Assisted with event setup and delivery, ensuring timely and accurate completion.
  • Delivered exceptional customer service by building strong client relationships and addressing inquiries promptly.
  • Managed incoming calls and routed them to the appropriate team members, and addressed general questions.

Waitress

Guanachapis Bar & Grill
Waltham, Massachusetts
09.2024 - 06.2025
  • Provided exceptional customer service in a fast-paced dining environment, managing multiple tables simultaneously.
  • Took accurate food and drink orders and communicated with kitchen staff to ensure timely delivery.
  • Processed cash and credit card payments and handled end-of-shift reconciliation.
  • Addressed customer inquiries and concerns promptly and professionally to ensure a positive dining experience.
  • Took orders for food and drinks and delivered them to guests.
  • Served food and beverages promptly, ensuring customer satisfaction.

Babysitter

Private Family
Boston, USA
03.2022 - 11.2024
  • Provided attentive and dedicated care for infants and toddlers, prioritizing their safety and well-being.
  • Prepared and served nutritionally balanced meals and snacks, adhering to specific dietary needs.
  • Managed household tasks including light housekeeping, laundry, and dishes to maintain a clean environment.
  • Communicated regularly with parents to provide updates on children's activities and development.

Volunteer

National Honors Society
Boston, USA
02.2021 - 06.2023
  • Assisted with event preparations and coordinated special projects to support organizational objectives.
  • Organized and participated in community fundraisers and enrichment projects.
  • Maintained community service hours and attended all required meetings and events.

Education

Bachelor of Business Administration -

University of Massachusetts Boston
Boston, MA
05-2027

High School Diploma -

Excel High School
South Boston, MA
06.2023

Skills

  • Verbal and Written Communication
  • Email Correspondence
  • Call Reception
  • Google Workspace
  • Social Media Marketing
  • Communication skills
  • Fast learner
  • Event coordination
  • Customer Service
  • Team Collaboration
  • Adaptability
  • Patience
  • Problem-Solving

Volunteer Experience

National Honors Society, Boston, MA, Volunteer, 02/21, 06/23, Assisted with event preparations and coordinated special projects to support organizational objectives., Organized and participated in community fundraisers and enrichment projects., Maintained community service hours and attended all required meetings and events.

Awards

  • Honor Roll, 2020-2021
  • Certificate of Achievement for Academic Excellence, 2021
  • Certificate of Achievement for Perfect Attendance, 2022
  • Certificate of Honors, 2022-2023

Languages

Spanish
Native/ Bilingual
English
Professional

Certification

  • Honor Roll (2020-2021)
  • Certificate of Achievement for Academic Excellence and
  • Consistency (2021)
  • Certificate of Achievement for Perfect Attendance (2022)
  • Certificate of Achievement for Academic Success by
  • Earning Honorable Mention (2022)
  • Certificate of Appreciation for Honors (2022-2023)
  • Certificate of Honors (2023)

Timeline

Waitress

Guanachapis Bar & Grill
09.2024 - 06.2025

Assistant

Real Creations Boston
03.2022 - Current

Babysitter

Private Family
03.2022 - 11.2024

Volunteer

National Honors Society
02.2021 - 06.2023

Bachelor of Business Administration -

University of Massachusetts Boston

High School Diploma -

Excel High School

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