SAMIRA VAZIRI
Orlando
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
10
10
years of professional experience
Work History
Supervisor, Novo Obesity Program
ASSISTRX
Orlando, FL
04.2026 - Current
- Guide and mentor team of 15 agents in fast-paced healthcare support environment, fostering operational efficiency and service excellence.
- Evaluate key performance indicators (KPIs), productivity metrics, and schedule adherence to ensure compliance with departmental performance standards.
- Administer consistent one-on-one coaching sessions aimed at boosting performance, fostering employee growth, and achieving objectives.
- Facilitate workforce management initiatives through monitoring of attendance, productivity, and operational compliance.
- Manage escalated customer and operational challenges through professional engagement and a customer-centric approach.
- Work alongside leadership teams to refine workflows, enhance team effectiveness, and promote operational consistency.
- Nurture positive, accountable, and high-performing team environment via continuous coaching and leadership guidance.
- Manage daily operations to maintain compliance with safety and quality protocols.
- Implement process improvements that enhances workflow efficiency across departments.
- Established SOPs for new hire training implemented by supervisors, team leads, and learning & development
Area Sales Manager
DILLARD’S
Altamonte Springs, FL
04.2024 - 03.2026
- Supervised cosmetics and fragrance operations, contributing to over $2m in annual sales revenue.
- Directed and inspired teams to achieve operational and sales performance objectives in high-energy retail setting.
- Elevated customer satisfaction through delivery of superior customer experiences and efficient resolution of escalated issues.
- Collaborated cross-functionally with merchandising and marketing teams to execute promotional initiatives and improve operational performance.
- Evaluated operational metrics and initiate process improvements that bolster efficiency and revenue growth.
- Designed reporting dashboards for regular team engagement, supporting attainment of personal and departmental project targets.
Regional Director of Sales
ONCO360 ONCOLOGY PHARMACY
Remote
02.2022 - 10.2023
- Oversaw regional sales operations, consistently surpassing revenue goals by over 100%.
- Enhanced long-term client relationships by implementing strategic account management and delivering exceptional customer service.
- Orchestrated operational efforts resulting in improved workflow efficiency, increased team performance, and heightened customer satisfaction across multiple territories.
- Collaborated with leadership teams to develop scalable operational strategies supporting sustained business growth.
- Conducted performance evaluations, coaching, and professional development planning for team members.
- Managed business operations in highly regulated, fast-paced environments requiring adaptability and strong attention to detail.
- Established connections with health care providers by participating in client meetings and presenting services, fostering relationships to secure new referrals.
Supervisor, Specialty Retail
KROGER SPECIALTY PHARMACY
Remote
03.2020 - 02.2022
- Oversaw daily operations and staff effectiveness within high-traffic specialty retail setting.
- Streamlined operational workflows and service delivery through targeted process enhancements and performance monitoring efforts.
- Streamlined workforce planning, scheduling, onboarding, and team development processes to enhance operational efficiency.
- Addressed customer concerns swiftly while upholding exceptional standards of professionalism and service excellence.
- Facilitated inventory management and ensured adherence to operational compliance standards.
- Executed data analysis for QBRs and delivered workflow process to senior leadership.
Retail Operations Manager & Merchandise Service Coordinator
ULTA BEAUTY
Winter Springs & Orange City, FL
09.2016 - 03.2020
- Promoted to Operations Manager in 2018
- Progressively promoted into leadership roles supporting high-volume retail and operational environments.
- Managed store operations for a newly launched location, ensuring operational readiness and customer satisfaction.
- Oversaw hiring, onboarding, scheduling, coaching, and performance management for retail team members.
- Maintained operational standards, visual merchandising, inventory accuracy, and customer experience initiatives.
- Supported merchandise operations, inventory replenishment, and visual presentation standards across multiple departments.
- Collaborated with leadership teams to improve operational efficiency and support revenue growth objectives.
- Delivered elevated customer experiences through proactive engagement, strong leadership, and operational consistency.
- Assisted leadership teams with operational execution, customer service support, and team development initiatives.
Education
Master of Business Administration - MBA
Stetson University
DeLand, FL01-2023
Master of Healthcare Administration - MHA
AdventHealth University
Orlando, FL01-2023
Bachelor of Science - Business Administration
Stetson University
DeLand, FL01-2014
Skills
- Team leadership
- Strategic Planning
- Team Leadership
- Process Improvement
- Cross-Functional Collaboration
- Performance Metrics Analysis
- OKRs and KPIs
- Staff Development
- Recruiting and Hiring
- Budget Oversight
- Data Analysis
- Client Relationship Building
Timeline
Supervisor, Novo Obesity Program
ASSISTRX
04.2026 - Current
Area Sales Manager
DILLARD’S
04.2024 - 03.2026
Regional Director of Sales
ONCO360 ONCOLOGY PHARMACY
02.2022 - 10.2023
Supervisor, Specialty Retail
KROGER SPECIALTY PHARMACY
03.2020 - 02.2022
Retail Operations Manager & Merchandise Service Coordinator
ULTA BEAUTY
09.2016 - 03.2020
Master of Healthcare Administration - MHA
AdventHealth University
Master of Business Administration - MBA
Stetson University
Bachelor of Science - Business Administration
Stetson University
KEY ACHIEVEMENTS
- Consistently exceeded regional sales goals by over 100%, contributing to 15% annual revenue growth.
- Successfully promoted into multiple leadership positions across retail, operations, and healthcare support environments.
- Managed multimillion-dollar annual retail sales operations while maintaining high customer satisfaction standards.
- Led operational improvements that increased efficiency, strengthened team performance, and enhanced customer experiences.
LEADERSHIP HIGHLIGHTS
- Experienced leader managing high-performing teams in retail, healthcare support, and sales-driven environments.
- Proven ability to monitor KPIs, improve operational efficiency, and drive performance outcomes.
- Skilled in coaching, workforce management, conflict resolution, and employee development.
- Recognized for exceeding sales and operational goals while maintaining strong customer satisfaction.
- Experienced in leading teams with fast-paced, high-volume environments requiring adaptability and operational precision.