Samith Castro
Customer Service/Tech Support
Deerfield Beach,FL
Summary
Hardworking Customer Service Representative with 2 years of experience. Trained in project and time management with extensive knowledge of Tech support/Cross Sales and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
2
2
Languages
3
3
Certifications
6
6
years of post-secondary education
2
2
years of professional experience
Work History
Customer Service Representative
Teleperformance USA - Dick's Sporting Goods
Boca Raton, FL
10.2019 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
Bilingual Customer Service Agent
ScotiaBank-GSGlobales
Bogota, Cundinamarca
10.2017 - 08.2018
- Upsold or cross-sold products and services when appropriate to fulfill customer needs or provide additional benefits.
- Resolve customers service or billing complaints by performing activities such as providing alternative solutions, refunding money, or adjusting bills.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
Comcast Tech Support
SITEL
Bogota, Cundinamarca
10.2016 - 02.2017
- Advise customers concerning equipment operation, maintenance, or programming.
- Guide customers to install new equipment, including operating software or peripheral equipment.
- Offering upgrades and new services whereas caring about customers budget and priorities.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Education
Associate of Science - Computer Engineering
01.2009 - 12.2011
Associate of Arts - Graphic Design IV Semester
02.2012 - 10.2014
Skills
Computer Literacy - Self Taught
Certification
Computer Architecture - SENA
Timeline
Customer Service Representative - Teleperformance USA - Dick's Sporting Goods
10.2019 - 07.2020
Bilingual Customer Service Agent - ScotiaBank-GSGlobales
10.2017 - 08.2018
Comcast Tech Support - SITEL
10.2016 - 02.2017
Unimeta - Associate of Arts, Graphic Design IV Semester
02.2012 - 10.2014
Computer Architecture - SENA
09-2010
Digital Citizen Colombia: Competencies for Productive Use of the Internet - SENA.
03-2010
C.U.N. CORPORACIÓN UNIFICADA NACIONAL - Associate of Science, Computer Engineering
01.2009 - 12.2011
Computing Marathon Ms Office 2007, HI –TECH, Internet, Windows - Microsoft
02-2007
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