Samiullah Qaisar

Enhanced customer satisfaction through personalized service and product recommendations. Implemented cross-selling techniques that boosted overall transaction value and enhanced customer experience. Built relationships with customers to encourage repeat business. Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment. Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

• Specialized in all aspects of Samsung Home Entertainment, all while meeting monthly and quarterly goals for vendors. Focused on learning new skills and staying updated with industry changes. Committed to delivering excellent customer service and connecting on a personal level with a client while working in a fast-paced environment. Identifying ways to improve efficiency in operations and implementing process changes. Specializing in creating the perfect TV and audio packages for customers all while being responsible for delivering profitability by achieving revenue, margin, solutions, and operational targets.

• Responding quickly to meet customer needs and resolve problems. Troubleshoot minor problems and report larger technical issues. Performing routine and scheduled maintenance services. Creating demos for clients and recommending appropriate units to maintain a positive customer experience. Working with a group to install/connect showroom TVs, Audio Systems, Product demos at the front entrance for customer attention.

• Investigating all theft cases thoroughly by gathering evidence from witnesses, reviewing CCTV footage. Investigating possible thefts by reviewing and exporting surveillance footage to support investigations and resolution of claims. Analyzing data reports related to inventory discrepancies and investigated possible causes of losses.

• Learning how to operate P.O.S in order to compete transactions, Returns/Exchanges, Product Pickup, resolving Customer Order issues. Analyzing customer needs and preferences to identify appropriate products or services. Building relationships with customers through excellent interpersonal communication skills. Building sales baskets and finding the best solutions for customers in a time efficient manner while building professional relationships to maintain customer loyalty. Being highly knowledgeable in all departments throughout the store.