Samiyah McElrath
Clarksville,TN
Summary
Compassionate and dependable caregiver with extensive experience at HomeWell Care Services, excelling in elderly care and emotional support. Proven ability to build strong relationships while managing medication reminders and maintaining HIPAA compliance. Recognized for problem-solving skills and fostering a positive environment, enhancing clients' quality of life.
Overview
3
3
years of professional experience
Work History
Caregiver
HomeWell Care Services
Clarksville, TN
01.2025 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Representative
Teleperformance USA
Clarksville, TN
08.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Crew Member Team Leader
Burger King
Clarksville, TN
07.2024 - 01.2025
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
Shift Lead
Taco Bell
Clarksville, TN
07.2022 - 07.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
Diploma - Medical Assistanting
Ultimate Medical Academy
Clearwater, FL07.2024
High School Diploma -
Northeast High School
Clarksville05.2023
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Emotional support
- Strong ethics
- Relationship building
- Compassionate care
- Flexible schedule
- Verbal and written communication skills
- First aid and safety
- Patient companionship
- Medical record-keeping
- Team collaboration
- Compassionate communication
- Medication and appointment reminders
- Behavioral management
- Medication management
- Documentation
- COVID-19 safety policies
- HIPAA compliance
- Medication administration
Timeline
Caregiver
HomeWell Care Services
01.2025 - Current
Customer Service Representative
Teleperformance USA
08.2024 - 01.2025
Crew Member Team Leader
Burger King
07.2024 - 01.2025
Shift Lead
Taco Bell
07.2022 - 07.2024
Diploma - Medical Assistanting
Ultimate Medical Academy
High School Diploma -
Northeast High School