Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic
Samiyah Ross

Samiyah Ross

Auburn,Alabama

Summary

Proven team player with a track record of enhancing customer experiences at Starbucks through expert up-selling and exceptional service. Skilled in inventory management and cash handling, demonstrating strong decision-making and clear communication. Excelled in a third-party fulfillment model, focusing on marketing and sales with minimal inventory investment.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
02.2022 - Current
  • Customer Service: Greeting customers warmly, taking orders accurately, and providing product recommendations to enhance their experience
  • Inventory Management: Monitoring stock levels of ingredients and supplies, and restocking as necessary to ensure smooth operations
  • Cash Handling: Processing transactions accurately, handling cash and card payments, and balancing the cash register during shifts

Third-Party Fulfillment Model

01.2021 - 01.2023
  • Operating with minimal upfront investment in inventory
  • Focus on marketing, customer acquisition, and sales

Education

Bachelor of Science - Business Management, Sales and Marketing

Tuskegee University
05.2027

Skills

  • Up-selling
  • Soft selling
  • Opening and closing duties
  • Performance improvement
  • Decision-making
  • Team player
  • Clear communication
  • Team collaboration
  • Excellent memory

Leadership Experience

  • Secretary of California State Club, 07/23 - Current, Recording detailed minutes of all club meetings, capturing discussions, decisions, and action items., Handling correspondence on behalf of the club, including sending notices for meetings and events, and responding to inquiries., Assisting in the planning and coordination of club events and activities.
  • Varsity Cheerleading Captain, 2021 - 2023, Setting a positive example for the team in terms of attitude, dedication, and sportsmanship., Motivating team members and fostering a cohesive, supportive team environment., Assisting the coach in planning and running practices, leading warm-ups, drills, and routines, and ensuring teammates are focused and productive., Coordinating team events, fundraisers, or team-building activities to foster team spirit., Ensuring uniforms and equipment are in good condition and prepared for each event.
  • NAACP Member, 08/24 - Current, Participating in community service and giving back to the surrounding community on and off campus.
  • Collegiate 100 Member, 09/24 - Current, Participating in community service and giving back to the surrounding community on and off campus.

Timeline

Barista

Starbucks
02.2022 - Current

Third-Party Fulfillment Model

01.2021 - 01.2023

Bachelor of Science - Business Management, Sales and Marketing

Tuskegee University
Samiyah Ross