Sammantha Higginbottom
Battle Mountain,NV
Summary
Outgoing and friendly delivering customer service and administrative excellence, including routine support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
LTC Coordinator/Medical Insurance Biller
Battle Mountain General Hospital
Battle Mountain , NV
07.2017 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Filed and updated patient information and medical records.
- Posted payments on regular basis.
- Trained new employees on multiple medical billing programs and data entry software.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Gathered financial information, prepared documents, and closed books.
- Managed office inventory and ordered new supplies when items were running low.
Receptionist
MWTC- Transient Quaters
Bridgeport , CA
11.2014 - 12.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered and directed calls accordingly.
- Collected room deposits, fees and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Completed late check-ins and directed guests to rooms and facilities.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Followed all Marine Corps requirements and rules while on the base.
Restaurant Waitress
Arroyo Mexican Grill
Reno , NV
11.2013 - 10.2014
- Completed credit payments via card processing systems.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
Education
High School Diploma -
Battle Mountain High School
Battle Mountain, NV06.2013
Skills
- HIPAA Regulations
- Customer Contact
- Financial Documentation
- Account Posting
- Medical Terminology
- Record Sorting and Filing
- Customer Complaint Resolution
- Call Answering and Routing
- Admissions
- Microsoft Word, Excel, PowerPoint
Certification
- Certified Registered Medical Biller - 8/2021 - Current
Timeline
LTC Coordinator/Medical Insurance Biller
Battle Mountain General Hospital
07.2017 - Current
Receptionist
MWTC- Transient Quaters
11.2014 - 12.2015
Restaurant Waitress
Arroyo Mexican Grill
11.2013 - 10.2014
High School Diploma -
Battle Mountain High School
- Certified Registered Medical Biller - 8/2021 - Current
Similar Profiles
Erin HicksErin Hicks
Registered Nurse ED at Battle Mountain General HospitalRegistered Nurse ED at Battle Mountain General Hospital
Daniel MillerDaniel Miller
General Landscaper at Battle Mountain Ranch LLC.General Landscaper at Battle Mountain Ranch LLC.
Davie Lynne Joy Marie AyanDavie Lynne Joy Marie Ayan
Physician at Bontoc General Hospital(PLGU-Mountain Province)Physician at Bontoc General Hospital(PLGU-Mountain Province)