Sammel Sutton
Yonkers,NY
Summary
Dynamic Pizza Manager at SCALA PIZZA with a proven track record in menu development and brand awareness. Expert in enhancing customer service and driving sales through effective promotions planning. Skilled in staff leadership and performance evaluations, fostering a motivated team to achieve operational excellence and profitability.
Overview
5
5
years of professional experience
Work History
Pizza Manager
SCALA PIZZA
12.2024 - Current
- Developed and implemented strategies to increase sales and profitability.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Tracked food production levels, meal counts, and supply costs.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw training of more than 8 team members.
Cold Caller
Concorde Education
07.2021 - 12.2024
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Sourced and pre-qualified leads and identified new business opportunities by dialing [Number] daily outbound calls to build partnerships and achieve sales quota.
- Attended networking events, trade shows and conventions to enhance industry knowledge and solicit potential prospects.
- Answered calls, took messages, and transferred calls to correct individuals.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Completed daily cold calling and outreach to build sales pipeline.
- Informed current and prospective customers of promotions and new or upgraded products.
- Asked pertinent questions to understand customer requirements.
- Followed up with customers to solicit further sales.
Mentor, At-Risk Youth
914 UNITED
03.2021 - 04.2023
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Counseled students regarding educational issues such as truancy, study habits and career planning.
- Created workshops for youth to improve communication skills, teamwork and cooperation.
- Built lasting relationships with youth and parents or guardians.
- Planned and executed productive self-esteem building activities to promote personal growth and daily living skills.
- Implemented and developed programs to address poverty and inequality.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Developed and maintained accurate records of programs and services.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Facilitated outreach activities to build community awareness.
- Assisted in conducting needs assessments to identify key areas of service needs.
Security Officer
WYMCA
03.2021 - 07.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Responded quickly to emergency situations to assess and deflect issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Responded quickly to incidents and assessed active situations for security concerns.
Education
Associate of Applied Business - SMALL BUSINESS ENTREPRENEURSHIP
NORTH COUNTRY COMMUNITY COLLEGE
Ray Brook, NY09-2018
Skills
- Menu development
- Brand awareness
- Visitor tracking
- Personnel screening
- Metal detector operation
- Premises patrol
- Identification verification
- General security
- Shift work experience
- Detail-oriented
- Incident reporting
- Entrance control
- Promotions planning
- POS system
- Employee scheduling
- Purchasing
- Customer service
- Team development
- Food preparation
- Staff motivation
Timeline
Pizza Manager
SCALA PIZZA
12.2024 - Current
Cold Caller
Concorde Education
07.2021 - 12.2024
Mentor, At-Risk Youth
914 UNITED
03.2021 - 04.2023
Security Officer
WYMCA
03.2021 - 07.2022
Associate of Applied Business - SMALL BUSINESS ENTREPRENEURSHIP
NORTH COUNTRY COMMUNITY COLLEGE