Summary
Overview
Work History
Education
Skills
Timeline
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Sammel Sutton

Yonkers,NY

Summary

Dynamic Pizza Manager at SCALA PIZZA with a proven track record in menu development and brand awareness. Expert in enhancing customer service and driving sales through effective promotions planning. Skilled in staff leadership and performance evaluations, fostering a motivated team to achieve operational excellence and profitability.

Overview

5
5
years of professional experience

Work History

Pizza Manager

SCALA PIZZA
12.2024 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Tracked food production levels, meal counts, and supply costs.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw training of more than 8 team members.

Cold Caller

Concorde Education
07.2021 - 12.2024
  • Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
  • Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
  • Sourced and pre-qualified leads and identified new business opportunities by dialing [Number] daily outbound calls to build partnerships and achieve sales quota.
  • Attended networking events, trade shows and conventions to enhance industry knowledge and solicit potential prospects.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Asked pertinent questions to understand customer requirements.
  • Followed up with customers to solicit further sales.

Mentor, At-Risk Youth

914 UNITED
03.2021 - 04.2023
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Counseled students regarding educational issues such as truancy, study habits and career planning.
  • Created workshops for youth to improve communication skills, teamwork and cooperation.
  • Built lasting relationships with youth and parents or guardians.
  • Planned and executed productive self-esteem building activities to promote personal growth and daily living skills.
  • Implemented and developed programs to address poverty and inequality.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Developed and maintained accurate records of programs and services.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Facilitated outreach activities to build community awareness.
  • Assisted in conducting needs assessments to identify key areas of service needs.

Security Officer

WYMCA
03.2021 - 07.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Checked and verified photo identification prior to granting facility access.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Responded quickly to incidents and assessed active situations for security concerns.

Education

Associate of Applied Business - SMALL BUSINESS ENTREPRENEURSHIP

NORTH COUNTRY COMMUNITY COLLEGE
Ray Brook, NY
09-2018

Skills

  • Menu development
  • Brand awareness
  • Visitor tracking
  • Personnel screening
  • Metal detector operation
  • Premises patrol
  • Identification verification
  • General security
  • Shift work experience
  • Detail-oriented
  • Incident reporting
  • Entrance control
  • Promotions planning
  • POS system
  • Employee scheduling
  • Purchasing
  • Customer service
  • Team development
  • Food preparation
  • Staff motivation

Timeline

Pizza Manager

SCALA PIZZA
12.2024 - Current

Cold Caller

Concorde Education
07.2021 - 12.2024

Mentor, At-Risk Youth

914 UNITED
03.2021 - 04.2023

Security Officer

WYMCA
03.2021 - 07.2022

Associate of Applied Business - SMALL BUSINESS ENTREPRENEURSHIP

NORTH COUNTRY COMMUNITY COLLEGE
Sammel Sutton