Samantha Morris
Alburnett,IA
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of community school bathrooms, teacher workspaces, and classrooms. Skilled in counting and packaging money, keeping an accurate drawer, and building positive customer relationships. Excellent sales, service, and time management abilities. Previous kitchen designer successful at creating custom kitchen designs for any budget. Maintained long-term relationships with clients through strict budgeting and a keen eye for detail. Well-versed in the 20/20 design program. Attentive worker with years of achieving customer service satisfaction and meeting customer goals. Independent and quick-thinking team player.
Overview
12
12
years of professional experience
Work History
School Custodian
Center Point-Urbana Community Schools
06.2020 - 11.2021
- Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Reduced maintenance costs by routinely inspecting and maintaining cleaning equipment for optimal performance.
- Promoted a healthy and safe learning environment by disinfecting roughly 15 classrooms, restrooms, and several common areas on a consistent schedule.
- Collaborated with faculty and staff to address specific cleaning requests or concerns in their respective areas.
- Contributed to school safety by promptly addressing and resolving potential hazards in hallways, stairwells, and entryways.
Bank Teller
Keystone Savings Bank
07.2018 - 05.2020
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
Dishwasher/Hostess/Waitress
Joensys
06.2009 - 04.2020
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Guest Service Team Member
Menards
08.2016 - 06.2018
- Enhanced guest satisfaction by providing personalized assistance and addressing their needs promptly.
- Enhanced kitchen functionality by creating custom designs tailored to individual guest needs.
- Increased customer satisfaction through meticulous attention to detail and a focus on optimal space utilization.
- Streamlined the design process by utilizing advanced software tools, resulting in accurate project estimates and timely completion.
- Assisted clients in selecting materials, finishes, and appliances for cohesive kitchen design projects.
- Resolved guest complaints with empathy and professionalism to ensure satisfaction and repeat business.
Education
No Degree - Early Childhood Education
Kirkwood Community College
Cedar Rapids, IANo Degree - Respiratory Therapy
Kirkwood Community College
Cedar Rapids, IAHigh School Diploma -
Center Point-Urbana High School
Center Point, IA05.2015
Skills
- Customer Service
- Cash Counting
- Deposit and Withdrawal Management
- Basic Repairs
- Cleaning Chemical Handling
- Workforce Management
- Cabinet/Countertop Blueprint Interpretation
- Safe Food Handling
- Guest Complaint Resolution
Timeline
School Custodian
Center Point-Urbana Community Schools
06.2020 - 11.2021
Bank Teller
Keystone Savings Bank
07.2018 - 05.2020
Guest Service Team Member
Menards
08.2016 - 06.2018
Dishwasher/Hostess/Waitress
Joensys
06.2009 - 04.2020
No Degree - Early Childhood Education
Kirkwood Community College
No Degree - Respiratory Therapy
Kirkwood Community College
High School Diploma -
Center Point-Urbana High School
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