Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Certification
Accomplishments
Work Availability
Timeline
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SAMMI ROCKWELL

SAMMI ROCKWELL

Omaha,NE

Summary

Quality Assurance professional with proven expertise in ensuring high standards and delivering impactful results. Demonstrates strong skills in test planning, process optimization, and defect management. Known for fostering team collaboration and adapting to changing requirements, ensuring reliable outcomes. Recognized for analytical thinking, problem-solving abilities, and effective communication.

Overview

6
6
years of professional experience

Work History

FRAUD AND DISPUTE ANALYST

FISERV
11.2023 - Current
  • Work fraud and dispute cases as both new times and representment on Star Full Service
  • Work Fraud and dispute new time cases on Solspark Prepaid team
  • Used sound judgment and available resources to make well-informed decisions for case approval or denial.
  • Analyzed, researched and resolved payment claims within required timeframes.
  • Adhered to department processes, procedures and goal expectations for case investigations.
  • Kept up to date on industry information, system changes, network rules and compliance issues.
  • Streamlined the documentation process, expediting case resolutions and improving overall client relations.

SEASONAL ASSOCIATE

COSTCO
10.2023 - 11.2023
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.

PETS HOTEL ASSOCIATE

PETSMART PET HOTEL
08.2023 - 10.2023
  • Handled emergency situations calmly and efficiently while following established protocols in coordinating veterinary attention if necessary.
  • Conducted thorough assessments of new arrivals to determine appropriate accommodations based on size, temperament, and special needs.
  • Enhanced customer satisfaction by providing attentive care and personalized service to each pet guest.
  • Assisted with daily operations, ensuring smooth transitions between check-ins, check-outs, and pet activities.
  • Maintained a clean and safe environment for pets by conducting regular inspections and addressing potential hazards promptly.
  • Developed rapport with pet owners through friendly communication and understanding their specific needs and concerns.
  • Demonstrated versatility in adapting to varying workloads and shifts while remaining committed to providing exceptional care for all pets within the hotel.

SHIFT LEAD

CASEY'S
09.2022 - 08.2023
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Collaborated with management to develop strategies for improving overall store operations.

THEATER ASSOCIATE

MARCUS VILLAGE POINTE CINEMA
12.2018 - 03.2020
  • Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
  • Checked IDs for age-restricted shows in compliance with regulations.
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Collaborated with team members to ensure smooth operations during peak movie seasons and special events.
  • Contributed positively to a welcoming atmosphere within the theater by greeting guests upon arrival and thanking them upon departure.

Education

No Degree - Japanese Language

Metropolitan Community College
Omaha, NE
01-2027

JSL1 Class

OMAHA JAPANESE SCHOOL
08.2024

High School -

ELKHORN HIGH SCHOOL
05.2021

Skills

  • Conflict de-escalation
  • Microsoft office
  • Banking
  • Transaction monitoring
  • Investigation techniques
  • Policy interpretation
  • Credit card operations
  • Chargeback handling
  • Problem-solving abilities
  • Reliability
  • Adaptability and flexibility
  • Conflict resolution skills

Hobbies and Interests

  • Participating in culture exchanges around the world
  • Learning Japanese language as well as taking part in several parts of their culture

Languages

Japanese
Elementary

Certification

  • Nebraska Driver's License

Accomplishments

  • Collaborated with team of 2 in the development of a new list of procedures of Prepaid Solspark Issuer .

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

FRAUD AND DISPUTE ANALYST

FISERV
11.2023 - Current

SEASONAL ASSOCIATE

COSTCO
10.2023 - 11.2023

PETS HOTEL ASSOCIATE

PETSMART PET HOTEL
08.2023 - 10.2023

SHIFT LEAD

CASEY'S
09.2022 - 08.2023

THEATER ASSOCIATE

MARCUS VILLAGE POINTE CINEMA
12.2018 - 03.2020

No Degree - Japanese Language

Metropolitan Community College

JSL1 Class

OMAHA JAPANESE SCHOOL

High School -

ELKHORN HIGH SCHOOL

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SAMMI ROCKWELL