Sammi Smith
Parma
Summary
Skilled Bartender and Server with extensive experience in fast-paced hospitality settings. Delivers exceptional customer service through strong multitasking and communication skills. Maintains cleanliness and organization while managing high-volume service, enhancing guest satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Bartender
Northfield Park Racino
Northfield, OH
07.2025 - Current
- Mixed and served beverages in fast-paced racino environment.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Assisted in inventory management by tracking stock levels and placing orders.
- Learned and adhered to safety protocols for handling food and alcohol responsibly.
- Engaged with guests to create a welcoming atmosphere, fostering repeat visits.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for the incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Restaurant Hostess
Northfield Park Racino
Northfield, OH
01.2025 - Current
- Welcomed guests with professionalism, ensuring a positive first impression.
- Managed reservation systems, optimizing seating arrangements for maximum efficiency.
- Trained new host staff on operational procedures and customer service standards.
- Monitored dining area flow, adjusting seating to accommodate high traffic periods.
- Handled customer inquiries and complaints, enhancing overall guest satisfaction.
Server
Northfield Park Racino
Northfield, OH
03.2022 - 07.2025
- Delivered high-quality customer service in fast-paced environment.
- Managed order accuracy and ensured timely delivery to guests.
- Collaborated with kitchen staff to maintain seamless operation flow.
- Trained new staff on restaurant procedures and best practices.
- Handled cash transactions and maintained accurate financial records.
- Maintained cleanliness and organization of dining area throughout shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Barista
Starbucks
Cleveland, OH
06.2020 - 03.2022
- Prepared and served high-quality beverages following standardized recipes.
- Trained new baristas on equipment operation and customer service protocols.
- Monitored beverage presentation and quality to maintain brand standards.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Implemented efficiency improvements in workflow, enhancing customer service speed.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Assisted in developing seasonal beverage offerings based on customer feedback.
- Resolved customer inquiries and complaints, fostering a positive in-store experience.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Education
Associate of Arts - Arts
Cuyahoga Community College
Cleveland, OH06-2022
Skills
- Multitasking ability
- Customer service
- Dependability
- Strong multitasking
- Problem-solving
- Friendly demeanor
- Charismatic presence
- Patience under pressure
- Advanced problem-solving
- Client relations
- Inventory management
- Cocktail preparation
Timeline
Bartender
Northfield Park Racino
07.2025 - Current
Restaurant Hostess
Northfield Park Racino
01.2025 - Current
Server
Northfield Park Racino
03.2022 - 07.2025
Barista
Starbucks
06.2020 - 03.2022
Associate of Arts - Arts
Cuyahoga Community College