Sammie Jo Pierce
Houston
Summary
Dynamic Associate Director with over 10 years of experience in sales management and business development, recognized for transforming underperforming teams into high-achieving units. Proven expertise in strategic planning and market analysis, consistently driving sales growth and enhancing profitability through innovative strategies. Skilled in fostering strategic partnerships and leading teams to exceed targets while maintaining a strong focus on customer satisfaction and operational excellence. Extensive background in telecommunications with AT&T for 14 years, leveraging industry knowledge to deliver exceptional results.
Overview
10
10
years of professional experience
Work History
Field Sales Manager
Comcast
Houston, TX
05.2025 - Current
- Led sales team to achieve quarterly targets through strategic planning and execution.
- Developed training programs to enhance team performance and product knowledge.
- Accompanied sales representatives on site visits to resolve issues and foster and build relationships.
- Led a high-performing sales team of 12, providing coaching and support for continued success.
- Team ranked top 5 in the nation 2025 year to date
- Leveraged CRM tools to track customer interactions accurately, facilitating data-driven decision-making processes for improved results over time.
- Launched initiatives aimed at boosting employee morale, resulting in higher retention rates among the team members.
Supervisor
Spectrum
Dallas, TX
04.2024 - 04.2025
- Leading a team of 20 for optimal sales, achieving 4% yield on 500 doors per expert.
- Average of 20 sales per person. Beating market average of 29 per seller. Formulate sales strategies from market research, boosting mobile sales by 30% monthly.
- Foster positive work environment, reducing employee turnover significantly. Optimized sales strategies, reducing employee turnover from 60% to 20% in 5 months.
- Maintained meticulous sales records, including customer interactions, sales pipeline, and revenue forecasts, ensuring accuracy for informed decision-making.
Associate Director
AT&T- In-Home Experts Channel
Detroit, MI / Jacksonville, FL / Houston, TX
01.2018 - 01.2023
- Relocated across three regions at the company’s request to develop markets and revitalize underperforming teams.
- Managed field sales teams. (Selling Mobile, Internet, TV and Business) Analyzed KPIs to identify improvement areas, conducted market research to uncover new opportunities, and developed targeted sales strategies.
- Led and trained teams remotely, optimizing performance and customer engagement.
- Fostered positive environment through conflict resolution, led engaging training sessions, and stepped up to guide entire region in director’s absence.
- Increased sales volume by 30% by establishing strategic partnerships with Business, Fiber, and FirstNet teams.
- Consistently surpassed sales forecasts by 50% by delivering outstanding customer care and fostering strong employee engagement.
- Managed multiple teams of 15 plus per team in one market at a time. Managed 30 fleets, ensuring compliance.
- Inventory management/Passed audits yearly with check and balance system. Ranked in the top 25% company-wide (2018–2023).
- Promoted 6 direct reports to next level management.
- Created Engagement Committee for South East Region to drive an inspired and engaged culture. (Contests, Regions Initiatives and Employee Spotlight)
Field Sales Representative
AT&T- In-Home Experts Channel
Detroit, MI
01.2017 - 01.2018
- Led product demos in homes, boosting sales and client understanding. Managed territory with daily visits, achieving sales targets.
- Enhanced customer engagement through expert product knowledge. Conducted compelling product demonstrations during home visits, driving sales growth and enhancing customer understanding of AT&T offerings.
- Strategically managed territory through daily appointments, consistently meeting and exceeding sales and service targets.
- Fostered strong relationships with cross-functional teams to ensure seamless service delivery and enhance overall customer experience.
- Stepped up during Associate Directors absence to led team.
Retail Store Manager
AT&T- Mobility
SouthField, MI
01.2016 - 01.2017
- Led team to exceed sales targets, enhancing store performance and customer satisfaction.
- Achieved sales goals by optimizing team productivity and resource allocation. Recruited and developed team members, fostering a high-performance sales culture.
- Collaborated with teams to refine sales strategies, boosting overall effectiveness.
- Implemented area-specific policies, improving operational efficiency and results. Drove new business accounts in store increasing stores overall volume of new mobile line adds. 50 new mobile adds a month. Leading the
Education
Business Administration -
Northwood University
01-2010
Skills
- Lead Generation & Prospecting Sales
- Pipeline Management
- CRM Systems (Salesforce, HubSpot)
- Negotiation & Closing Techniques
- Account Management & Client Retention
- Sales Forecasting & Target Achievement
- Presentation & Communication Skills
- Market Research & Competitive Analysis (Power BI)
- Microsoft Office Suite
Accomplishments
- Achieved top ranking as an Associate Director from 2018 to 2023. (top 25 out of 450 teams)
- Recognized as a top talent in 2022 and 2023.
- Nominated for top talent leadership program (Top 1% of company get selected)
- Awarded the Service Excellence Award in 2019 and 2020.
- Completed AT&T management development program 2020.
LANGUAGES
English
EXPERTISE
- Sales & Business Development: Sales Management, Business Development, Strategic Planning, Strategic Partnerships Development
- People & Operations Management: People Management, Operations Management, Training & Mentoring, Performance Assessment, Recruiting and Hiring
- Market & Customer Management: Market Analysis, Customer Relationship Management, Supply Chain Management, Fleet Management
Timeline
Field Sales Manager
Comcast
05.2025 - Current
Supervisor
Spectrum
04.2024 - 04.2025
Associate Director
AT&T- In-Home Experts Channel
01.2018 - 01.2023
Field Sales Representative
AT&T- In-Home Experts Channel
01.2017 - 01.2018
Retail Store Manager
AT&T- Mobility
01.2016 - 01.2017
Business Administration -
Northwood University