Summary
Overview
Work History
Education
Skills
Websites
Key Qualifications
Skills And Tools
Certifications And Education
Clearance
Personal Information
Timeline
Generic

Samuel N Muchiri

Washington DC Metropolitan

Summary

Leadership: 9+ years of hands-on experience in coaching and facilitating cross-functional team and stakeholder collaboration to ensure the successful development and delivery of business value in diverse Agile Environments. Certified Scrum Master and Agilist dedicated to improving team performance and product delivery efficiency by empowering and mentoring Agile teams to be self-managing and high performing resulting in measurable success and continuous improvement at the team and organizational levels. Proven expertise in leveraging customer-centric thinking to strategically plan, develop strategies, present feedback, design, and facilitate educational and decision-making sessions.

Overview

12
12
years of professional experience

Work History

SAFe Scrum Master / Business Analyst

Metric 5
Virginia
02.2023 - Current
  • Leveraged Jira and Confluence to maintain a transparent product backlog, utilizing JQL to track sprint velocity and burn-down metrics for stakeholder reporting.
  • Guided the team through technical transitions, including the decommissioning of legacy Hive Metastores and MySQL RDS instances, ensuring zero downtime for production workflows.
  • Promoted SAFe best practices to align Big Data engineering efforts with broader organizational goals, improving sprint predictability.
  • Collaborate with our Federal leadership (ITPM’s), Subject Matter Experts (SMEs) and Developers, and Engineers to understand the customer and program needs and translate that into the product backlog and facilitate regularly scheduled grooming sessions.
  • Serve as the primary liaison between end-users and the development team, translating ServiceNow tickets into detailed Jira user stories and epics.
  • Define detailed stories with applicable acceptance criteria and business value in collaboration with the Product Owners and technical team.
  • Create an environment of continuous improvement by helping the team identify areas that can be improved and helping the team commit to and deliver improvements in those processes.
  • Coordinating all SAFe and scrum events including Pre-PI Planning, Iteration Planning, Daily Scrum meetings, Iteration Reviews, Iteration retrospectives, Backlog Refinement, Planning sessions, and planning trigger meetings.
  • Identify and troubleshoot obstacles that are blocking the team’s progress.
  • Federal Contract

Agile Coach/Sr. Scrum master

Toyota North America
Plano, Texas
01.2021 - 12.2022
  • Supported multiple teams to execute and deliver business needs and value in an iterative manner.
  • Provided guidance on the use of tools like JIRA to track progress, manage tasks, and identify areas of improvement.
  • Developed training materials to educate stakeholders about agile processes.
  • Collaborated with leadership to align Agile initiatives with organizational goals.
  • Organize lunch and learn sessions to help teams better understand Agile and its benefits.
  • Worked with PO’s, BA’s and Scrum masters on writing proper user stories.
  • Supported the program manager in breaking down initiatives into doable epics and features which the various scrum teams will be working on.
  • Contract

Scrum Master

Full Stack Labs
01.2019 - 12.2020
  • Spearheaded the inauguration of Agile Working Sessions for my team where Agile knowledge and processes were discussed and later implemented within my department and other teams within the organization.
  • Leveraged metrics like lead time, cycle time, throughput, and WIP limit to monitor work progress and recommend changes to improve team performance and predictability.
  • Coached Agile teams to increase their throughput using techniques including swarming, and high-collaboration approaches such as Paired Programming.
  • Established a Team Working Agreement and ensured team members adhered to it.
  • Mentored the team on self-organization and enhanced collaboration by motivating the team to have collective ownership and accountability of all stories in the Sprint Backlog.
  • Led my team to establish measurable metrics that allowed us to track the progress of our work more efficiently.
  • Cultivated a fun, welcoming, and collaborative culture by introducing icebreakers and team-bonding activities like by weekly happy hours using tools like Slack and Teams.
  • Nurtured a trusting and safe environment where problems could be raised without fear of blame, retribution, or being judged, emphasizing problem-solving.
  • Remote (Contract)

Agile Project Lead

VHC Health
Virginia
01.2017 - 12.2018
  • Supported two teams of developers to migrate customers from existing Legacy EHR system to a Cloud-based EHR system.
  • Helped launch the 'EHR/EMR Go Live' to the hospital's IT systems.
  • Worked closely with the Tech Lead and Product Owner to ensure the product backlog was consistently prioritized and healthy enough to provide visibility of the long-term product goal enabling the teams to proactively plan and deliver business value.
  • Led transition to a Scrumban Agile delivery methodologies to post initial implementation to address enhancements and defect management.
  • Facilitated bug and defect triage meetings for effective bug/defect management.
  • Contributed to improving end user experience by introducing a pre-review session prior to the Sprint Demo/Review meeting, enhancing communication and collaboration between teams and stakeholders throughout the transition process.
  • Identified and facilitated the removal of impediments, and coached team members in effective root-cause analysis techniques such as the 5-whys technique, and open Sprint Retrospective discussions to ensure team alignment and process improvement.
  • Managed the team calendar of events by ensuring that all key team members and stakeholders were in attendance.
  • Facilitated Scrum ceremonies and other meetings guiding the attendees and encouraging the adherence of the suggested ceremony timeboxes.
  • Served the Development team in their efforts to deliver value and meet stakeholders’ expectations by conducting effective retrospectives that reflected the team’s performance, processes, and tools. Resulting in actionable items to implement improvements, and aid in effective removal of impediments.
  • Contract

Database/Portal Admin

Jan-pro Cleaning Systems
Washington DC Metropolitan
03.2015 - 12.2016
  • Managed and maintained the operational integrity and performance of a mission-critical extranet/portal, ensuring 99.9% uptime for external users.
  • Administered user accounts, roles, and access controls to enforce strict data security and compliance policies.
  • Executed daily database maintenance tasks, including backups, integrity checks, and space management to prevent data loss and ensure system health.
  • Performed regular software and security patch management on all portal and database servers to mitigate vulnerabilities.
  • Provided Tier 2 and 3 support for complex user and system issues, troubleshooting, and resolving problems in a timely manner.
  • Collaborated with development teams to deploy new portal features and updates, ensuring smooth integration and minimal user disruption.
  • Managed cross-functional projects, from initial planning to final implementation, for system upgrades and migrations.
  • Contract

Help Desk Technician

Home Instead Senior Care
Virginia
04.2014 - 02.2015
  • Assist all users with any logged IT-related incident when called upon.
  • Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.
  • Install and configure new IT equipment.
  • Resolve incidents and upgrade different types of software and hardware.
  • Resolve incidents with printers, copiers, and scanners.
  • Maintain first-class customer service, ensuring all customers are treated efficiently and appropriately.
  • Manage user account administration and application assignments.

Education

Bachelor of Science - Information Systems

United States International University (USIU)
12.2011

Skills

  • Agile frameworks
  • Scrum
  • Kanban
  • SAFe
  • Jira
  • Confluence
  • Azure DevOps
  • Miro
  • AWS
  • Salesforce
  • SharePoint
  • Microsoft 365
  • Software Development Life Cycle (SDLC)
  • Project coordination
  • Risk Analyst
  • Requirement Gathering
  • Servant Leader mentality
  • Documentation
  • Planning and Prioritization
  • Agile Coaching
  • Leadership
  • Verbal communication
  • Written communication
  • Presentation skills
  • Team building
  • Mentoring
  • Decision-making
  • Complex concepts
  • Steering discussions
  • CI/CD
  • Collaboration with Release Engineers
  • Collaboration with SRE
  • Collaboration with DevOps

Websites

Key Qualifications

  • 9+ years of hands-on experience in coaching and facilitating cross-functional team and stakeholder collaboration to ensure the successful development and delivery of business value in diverse Agile Environments.
  • Certified Scrum Master and Agilist dedicated to improving team performance and product delivery efficiency by empowering and mentoring Agile teams to be self-managing and high performing resulting in measurable success and continuous improvement at the team and organizational levels.
  • Proven expertise in leveraging customer-centric thinking to strategically plan, develop strategies, present feedback, design, and facilitate educational and decision-making sessions.

Skills And Tools

Scrum, Kanban, SAFe, Jira, Confluence, Azure DevOps, Miro, AWS, Salesforce, SharePoint, Microsoft 365, Project coordination, Risk Analyst, Requirement Gathering, Servant Leader mentality, Documentation, Planning and Prioritization, Team first Servant leader with stellar verbal, written communication, and presentation skills., Adept at team building, mentoring, and effective decision-making with the ability to think quickly and pivot in high pressure situations., Effective in conveying complex concepts and steering discussions for conclusive decision-making., Plan & Collaborate with RTE (Release Train Engineer) and PM (Program Manager)., CI/CD, Collaborate with Release Engineers, SRE (Site Reliability Engineer), DevOps.

Certifications And Education

Certified SAFe Product Owner/Product Manager (POPM), Certified SAFe 6.0 Scrum Master (SSM), Certified Professional Scrum Master I (PSM I), Certified Scrum Master (CSM), AWS Solutions Architect, EDB PostgreSQL 11 DBA Associate, Bachelor of Science, Information Systems, United States International University (USIU), Nairobi, Kenya, 2011-12-01

Clearance

Public Trust

Personal Information

Visa Status: US Citizen

Timeline

SAFe Scrum Master / Business Analyst

Metric 5
02.2023 - Current

Agile Coach/Sr. Scrum master

Toyota North America
01.2021 - 12.2022

Scrum Master

Full Stack Labs
01.2019 - 12.2020

Agile Project Lead

VHC Health
01.2017 - 12.2018

Database/Portal Admin

Jan-pro Cleaning Systems
03.2015 - 12.2016

Help Desk Technician

Home Instead Senior Care
04.2014 - 02.2015

Bachelor of Science - Information Systems

United States International University (USIU)
Samuel N Muchiri