Sammy Castro

• Drive membership growth through high-volume outreach, community partnerships, and local marketing initiatives
• Increased EFT accuracy and overall membership revenue through operational improvements
• Manage budgets, payroll, and scheduling to maintain profitability and reduce labor costs
• Lead, train, and develop staff to exceed performance expectations and prepare future leaders
• Maintain top audit compliance scores across facility, info call, and tour evaluations
• Consistently achieve $4,000+ in monthly retail sales through strategic merchandising and upselling
• Foster a high-performance culture that reduces turnover and increases employee engagement

• Executed sales strategies that improved membership growth and Black Card conversion rates
• Managed staff scheduling and labor optimization to align with budget goals
• Improved EFT accuracy and billing processes to increase revenue consistency
• Trained and coached team members to improve performance and customer satisfaction

• Supervised front desk operations and ensured service excellence
• Managed task delegation and cleaning operations for efficiency
• Maintained operational records and supported management initiatives

• Exceeded membership and retail sales goals consistently
• Delivered high-quality customer service and resolved member concerns
• Maintained facility cleanliness and operational standards

Work Study – Event Planning Assistant
Norwich University

• Assisted in planning and coordinating a variety of campus events, including seminars, workshops, and conferences aligned with event themes and objectives.
• Participated in community outreach initiatives, including Habitat for Humanity, contributing to the construction of homes for families in need.
• Conducted post-event evaluations to assess program effectiveness and measure success against client or departmental goals.
• Provided on-site event support, ensuring smooth execution and resolving any issues that arose in real-time.
• Oversaw food service operations during banquets, conferences, and social events, ensuring timely and safe delivery.
• Managed logistical elements such as transportation, catering, entertainment, and venue setup, contributing to the overall success of each event.