Summary
Overview
Work History
Education
Skills
Paddle Tennis, Soccer and Rowing
Languages
Work Availability
Timeline
SoftwareEngineer
Sammy Dakak

Sammy Dakak

Houston,TX

Summary

Focused on improving call center times and quality of service with a data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Call Center Agent

Sutherland Global
10.2022 - 06.2023
  • Cairo
  • O C TO BER 2022 — P RESENT
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints, and discrepancies.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Office Assistant

New Generation Enrichment Center
  • M AY 2 022 — A UGUST 2022
  • Providing exceptional customer service via phone, email, and in-person interactions
  • Proficient in completing various clerical tasks including filing, copying, and distributing mail
  • Skilled in welcoming office visitors and promptly notifying staff of scheduled appointments
  • Capable of providing reliable support on special assignments and ad hoc projects
  • Well-versed in maintaining an organized and adequately stocked office supply inventory by placing orders in a timely manner
  • Experienced in promptly handling incoming communications such as phone calls, emails, and letters and forwarding them to the appropriate staff.

Education

High School Diploma -

American School OfAlexandria (ASA)
Alexandria, Egypt
06.2022

Associate of Science - Business Administration and Management

Southern New Hampshire University
Manchester, NH
04.2024

Skills

  • Problem-Solving Skills
  • Revenue Quotas
  • Call Control Skills
  • Agent Support
  • Call Volume Analysis
  • Inbound Customer Calls
  • Call Center Operations
  • Clerical Support
  • Client Rapport-Building
  • Customer Relations
  • Providing Feedback
  • Customer Communication

Paddle Tennis, Soccer and Rowing

I excel in paddle tennis, soccer, and rowing. With 4 years of paddle tennis experience, I consistently compete in local tournaments, emphasizing strategic thinking and sportsmanship. Over a decade of soccer participation has honed my teamwork and rapid decision-making skills on the field. While my rowing experience is limited, it underscores endurance and focus. These athletic pursuits reflect my commitment to continuous growth, effective teamwork, and embracing new challenges.

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Call Center Agent

Sutherland Global
10.2022 - 06.2023

Office Assistant

New Generation Enrichment Center

High School Diploma -

American School OfAlexandria (ASA)

Associate of Science - Business Administration and Management

Southern New Hampshire University

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Sammy Dakak