Sammy Fields
Wauwatosa,WI
Summary
Resourceful Data Technician with 12 years experience in information and communications technology industry with strong knowledge of cabling and fiber optic standards and practices. Including NEC, TIA, EIA and BICSI. Hands-on assessment of intricate performance and execution level data to establish and maintain compliance with critical project rollout and upgrade procedures. Low voltage installation repair and fiber optic training backed by AT&T and Equix inc. Accurately completed installations, equipment testing and inventory management crucial for material planning.
Overview
16
16
years of professional experience
Work History
Data Technician
Wachter
02.2021 - Current
Wireless Technician
Equix Inc
11.2019 - 10.2020
- Network Installation
- Equipment Inspection
- Device configuration
- Cabling layouts
- Equipment repairs
- Troubleshooting skills
- Customer education
- High-speed internet installation
- Fiber optic splicing
- Bucket truck operation
- Performed all job tasks while complying with company's safety procedures and guidelines.
- Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
- Repaired equipment to support continual service.
- Used all tools, equipment, scissor lifts, and vehicles in safe and efficient manner to avoid injuries and mishaps.
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
- Installed fiber optic and cat5 wiring components based upon blueprints and specific technical requirements.
- Installed, upgraded and provided troubleshooting services for register, computer, information tv display, internet, telephone and alarm system equipment.
- Installed coax cable, cat5, cat6, fiber optics, outlets, converters, modems and digital terminals.
- Lifted equipment into position using cranes, rigging tools and gin poles.
- Determined required installation methods and assembled proper tools and equipment to complete projects to specifications.
- Rigged towers, monopoles and rooftops to build new tower or collocate antenna on existing structure under FCC guidelines.
- Bolted equipment into place using hand and power tools.
- Leveraged sweep testing tools and other software to test operation of tower transmission components.
- Read blueprints and schematics to correctly place equipment.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Installed and configured new 5G radios and system components.
- Responded to service requests during and after business hours.
- Performed tower construction at heights of 40 feet while maintaining focus on safety at all times.
- Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.
- Connected wires and cables to terminals and completed necessary paperwork for each work order.
- Installed and repaired AT&T services and equipment.
- Maintained company vehicle and company equipment.
- Educated customers on how to use AT&T service.
- Safely operated various hand tools such as power drills and various other tools.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, Voll and CTI applications.
- Coordinated installation of new users and relocations of existing users.
- Set up networks and computers for business and residential customers.
- Installed and configured new devices and system components.
- Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
- Increased customer satisfaction by resolving AT&T product issues.
- Transported AT&T products to customer locations for installing services.
- Worked with AT&T customers to understand needs and provide outstanding service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Efficiently repaired and installed equipment such as [Type] and [Type] equipment.
- Installed and configured new devices and system components.
- Installed residential cable television, telephone (VOIP), and high speed internet services.
- Inspected test lines or cables, recording and analyzing test results to assess and locate faults and malfunctions.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Resolved problems, improved operations and provided exceptional customer support.
- Installed outlets, drops, converters, modems and digital terminals.
- Taught customers basic use of equipment based on service package and answered questions.
- Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
- Promoted additional services and products to increase sales.
Premises Technician
AT&T Inc.
09.2012 - 11.2019
Cable TV Installer
Prince Telecom
05.2010 - 09.2012
Education
Diploma -
Skills
- MS Office
- Repair
- Product Knowledge
- Technical Support
- Predictive and Preventive Maintenance
- Calibration
- Power Tools
- Hand Tools
- Network Troubleshooting
- Telecommunications
- Problem Analysis
Timeline
Data Technician - Wachter
02.2021 - Current
Wireless Technician - Equix Inc
11.2019 - 10.2020
Premises Technician - AT&T Inc.
09.2012 - 11.2019
Cable TV Installer - Prince Telecom
05.2010 - 09.2012
South Division High School - Diploma,