Terry Bassett
Saint Louis,MI
Summary
Data Technician with over 10 years experience. Expert in device installation and troubleshooting, coupled with strong leadership and relationship-building skills. Achieved significant operational improvements and excelled in team collaboration and customer education. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
29
29
years of professional experience
Work History
Data Technician
Wachter Inc.
02.2016 - 05.2024
- Coordinated installation of new users and relocations of existing users.
- Read blueprints and schematics to correctly place equipment.
- Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
- Performed construction operations and installation of telecommunications towers for several telecom companies.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Scanned documents and saved in database to keep records of essential organizational information.
Copier Service Technician
Copying Concepts
03.1995 - 02.2016
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Reduced instillation errors by 15% by quickly verifying discrepancies and identifying solutions.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Collaborated effectively with team members to manage complex repair projects.
- Maintained accurate inventory of parts, ensuring prompt availability for repairs.
- Improved customer satisfaction by efficiently diagnosing and repairing copier issues.
- Delivered exceptional customer service through professionalism and attention to detail in all interactions.
- Restored data on computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Education
Electrical Engineering
ITT Technical Institute
Saint Louis, Missouri06.1992
High School Diploma -
Parkway West High School
Saint Louis , Missouri06.1990
Skills
- System Repair
- Device Installation
- Troubleshooting systems
- Educating customers
- Safety practices
- Teamwork
- Configuring equipment
- MS Office
- Detail-oriented
- Data management
- Training & Development
- Multitasking abilities
- Organization and Time management
- Customer Service
- Team Oversight
- Team building
- Analytical Thinking
- Document Scanning
- Document Transcription
- Data Compilation
- Spreadsheet Management
- Error Detection
- Order Processing
- Data Migration
Timeline
Data Technician
Wachter Inc.
02.2016 - 05.2024
Copier Service Technician
Copying Concepts
03.1995 - 02.2016
Electrical Engineering
ITT Technical Institute
High School Diploma -
Parkway West High School
Similar Profiles
Kyle SextonKyle Sexton
Software Architect at Wachter Inc.Software Architect at Wachter Inc.
Jonathan HerreraJonathan Herrera
Project Lead Technician Travel at Wachter Inc.Project Lead Technician Travel at Wachter Inc.
BRANTON SIMPSONBRANTON SIMPSON
Technician at Wachter Inc.Technician at Wachter Inc.