Nico Abiola Dogble
Data Center Technician
Gainesville,VA
Summary
Aiming for a reputable company where I could use my technical skills to provide excellent services and gain more experience.
Overview
2
2
years of professional experience
Work History
Data Center Technician
DIRECT LINE (FACEBOOK PROJECT)
Ashburn, VA
05.2021 - Current
- Moved and installed shelves, power strips, rails, servers, switches and other network equipment.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Diagnosed and executed resolution for network and hardware issues.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Cable dressing, Pulling, terminating, labeling and testing coaxial cabling in commercial buildings, running fibers from equipment to patch panels.
- Patching, and labeling various fiber optics cabling. (Multi-mode OM2, OM3, OM4 and Single mode).
- Testing fibers and coppers using fluke equipment, Moving racks from the loading dock to clients data center.
- Receiving and tracking inventory for maintenance purposes.
- Troubleshooting cabling infrastructure network issues, including patch panels, patch cords and hardware.
- Operate hand tools power tools, ladders, leakage detection devices, and test equipment.
- Ability to read the port map prior to patch fiber or copper to Servers switches or devices.
Technical Support Representative
Marshalls
Atlanta, GA
12.2019 - 03.2021
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided replacement files to customers missing data, media files, and software components.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Collaborated with colleagues in both domestic and international support facilities.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Activated accounts for clients interested in new services.
- Submitted service tickets for equipment maintenance requests.
Education
High School Diploma -
Immaculate Catholic School
Azove07.2015
Skills
- Device Installation
- Documenting activities
- Safety practices
- Multitasking abilities
- Microsoft Office
- Conflict resolution
- Self-motivated professional
- Critical thinking
- Teamwork
- System Repair
- Troubleshooting systems
Timeline
Data Center Technician
DIRECT LINE (FACEBOOK PROJECT)
05.2021 - Current
Technical Support Representative
Marshalls
12.2019 - 03.2021
High School Diploma -
Immaculate Catholic School