Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Semaj Henderson

Grand Prairie,TX

Summary

I am an industrious sales associate and customer service advocate with demonstrated skills in product merchandising and sales promotion. I am able to maintain thorough product knowledge to make individualized recommendations. I have been thoroughly trained in POS system operation and conflict resolution over my years of working in customer service. I am an individual with a great passion for helping others. I am experienced in leading projects and working with a diverse range of people. I also possess excellent interpersonal and communication skills, and am always eager to learn and grow.

Overview

8
8
years of professional experience

Work History

Guest & Service Advocate/ Target

11.2022 - Current
  • Observe to quickly understand whether a guest needs assistance or wants to interact
  • Follow body language and verbal clues to tailor your approach
  • Understand and shoe guests how to use wallet and other features within the target app
  • Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them
  • Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience

Sales Associate

Nike Outlet
11.2021 - 07.2022
  • Resolved customer concerns using strong communication and conflict management skills
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Helped customers navigate store, complete sales and process returns
  • Recovered merchandise and made sure the store was well organized
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate

Foot Action
04.2021 - 06.2021
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Crew Trainer

McDonald’s
03.2019 - 01.2020
  • Maintained high cleanliness and adhere to health code standards
  • Worked closely with managers and fellow crew members to prepare orders
  • Prepared hot, fresh food for guests to meet brand standards
  • Addressed customers with friendly greetings and conversations
  • Upheld high professional standards in appearance and performance
  • Used extensive crew training and ongoing monitoring to avoid critical service errors.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Volunteer Counselor

Rochester Museum And Science Center
06.2018 - 07.2018
  • Assisted with special events and programs.
  • Led groups of children safely through variety of camp activities.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Taught socially acceptable behaviors to campers, served as role model and used age-appropriate positive reinforcement and behavior management strategies.

Clean Sweep Volunteer

City Of Rochester
05.2017 - 05.2017
  • Gathered and emptied trash.
  • Wiped windows, glass surfaces and mirrors to give public and employee areas professional and clean appearances.

Teen Court Jury

City Of Rochester
03.2016 - 03.2016
  • Prepared court orders and judgments for signature.

Education

MARKETING/ BACHELORS PROGRAM

THE UNIVERSITY OF TEXAS

High School Diploma -

Brighton High School
Rochester, NY
01.2020

Skills

  • Product guidance
  • Data Entry
  • Computer Skills
  • Strong communication
  • Inventory control
  • Problem-solving
  • Meeting deadlines
  • Time management
  • New teller training
  • Conflict resolution
  • Service-oriented
  • Answering Phones

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Guest & Service Advocate/ Target

11.2022 - Current

Sales Associate

Nike Outlet
11.2021 - 07.2022

Sales Associate

Foot Action
04.2021 - 06.2021

Crew Trainer

McDonald’s
03.2019 - 01.2020

Volunteer Counselor

Rochester Museum And Science Center
06.2018 - 07.2018

Clean Sweep Volunteer

City Of Rochester
05.2017 - 05.2017

Teen Court Jury

City Of Rochester
03.2016 - 03.2016

MARKETING/ BACHELORS PROGRAM

THE UNIVERSITY OF TEXAS

High School Diploma -

Brighton High School

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Semaj Henderson