Kaitlyn Evans
Phoenix,AZ
Summary
I am a highly motivated individual with experience in customer service and sales. I am skilled in building lasting guest relationships and understanding guest needs. Strong communication and interpersonal skills for providing superior guest service are extremely valuable to me. I am also an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. I always strive to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Sales and Service Leader
Sephora
10.2023 - Current
- Facilitated collaboration among team members by promoting open communication channels and providing consistent feedback.
- Championed an inclusive culture within the store fostering a positive work environment that prioritized client and employee satisfaction
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed interactions to determine training and coaching needs to improve performance
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
Sales Manager
Ulta Beauty Inc.
04.2021 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
- Stayed current on company offerings and industry trends.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Evaluated performance against goals and implemented appropriate development plans.
Sales Associate
Designer Shoe Warehouse
01.2020 - 04.2021
- Trained new employees on customer service, money handling and organizing strategies.
- Gained customer trust and confidence by demonstrating compelling, persuasive, and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Target
10.2018 - 09.2019
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Welcomed customers and helped determine their needs.
Seasonal Worker
Target
10.2017 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Education
Gilbert High School
Gilbert, AZ05.2019
Skills
- Product Recommendations
- Hospitality and Accommodation
- Verbal Communication
- Product and Service Sales
- Cash Register Operation
- Retail Loss Prevention
- Product Promotion
- Customer Service
- Product Guidance
- Multitasking Strengths
- Listening Skills
Timeline
Sales and Service Leader
Sephora
10.2023 - Current
Sales Manager
Ulta Beauty Inc.
04.2021 - 10.2023
Sales Associate
Designer Shoe Warehouse
01.2020 - 04.2021
Cashier
Target
10.2018 - 09.2019
Seasonal Worker
Target
10.2017 - 02.2018
Gilbert High School