Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Sammy Khadir

Sammy Khadir

San Jose,CA

Summary

Customer-focused professional with 5+ years as a Solution Architect, experienced in supporting pre-sales efforts through technical discovery, tailored demos, and stakeholder alignment. Skilled at translating complex business needs into scalable, secure solutions, and collaborating with go-to-market, product, and engineering teams to drive value for enterprise clients.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Solution Architect

ServiceMax Inc.
10.2022 - Current
  • Supported pre-sales cycles by conducting 30+ technical discovery sessions and solution demos, identifying customer pain points, and tailoring solutions to drive deal progression.
  • Delivered and customized 20+ demos and technical presentations to both executive and technical stakeholders, helping secure buy-in across complex enterprise accounts.
  • Led architectural reviews and solution governance for a global deployment across 5 regions, delivering a phased rollout strategy to ensure compliance, scalability, and business continuity.
  • Partnered cross-functionally with product managers, account teams, and engineering to co-design solutions that aligned with roadmap priorities and solved high-impact customer problems.
  • Defined and executed integration strategies using REST APIs, middleware platforms, and AppExchange solutions to streamline workflows and enhance data connectivity across systems.
  • Managed 15+ technical proof-of-concept (POC) cycles, validating solution feasibility and accelerating customer confidence during sales and implementation phases.
  • Facilitated internal enablement by leading AI-enabled design standard workshops adopted by 3+ delivery teams, driving productivity and consistency across implementation projects.

Professional Services Lead Consultant

ServiceMax Inc.
05.2021 - 10.2022
  • Executed full lifecycle implementations with globally distributed teams.
  • Translated complex business requirements into scalable technical solutions.
  • Facilitated workshops and demonstrations to align solutions with evolving business objectives.
  • Enhanced usability and provided post-go-live support improvements.

Salesforce Consultant

NeuraFlash
11.2020 - 05.2021
  • Implemented Service Cloud solutions tailored to customer support and CX workflows.
  • Advised clients on platform strategy, usability, and Salesforce best practices.
  • Built and customized support processes including omni-channel routing, email-to-case, live chat, and case milestones.
  • Collaborated directly with customer service leaders to gather requirements, prototype solutions, and train support teams on platform adoption.

Professional Services Associate Consultant

ServiceMax Inc.
10.2018 - 08.2020
  • Configured Salesforce using flows, workflows, validation rules and email templates.
  • Managed user roles, permissions, and security models across enterprise instances.
  • Led training and delivery for mid-market implementations.

Education

B.S. - Business Administration, Management Information Systems (MIS)

San Jose State University
05.2018

Skills

  • Integration Strategy: REST APIs, middleware, ERP integrations, AppExchange solutions
  • Governance and design: architecture reviews, scalable patterns, solution alignment
  • Communication: executive presentations, cross-team collaboration, Agile facilitation
  • Technical: SFDC, AWS, Java, Apex, Google Suite, Microsoft Office, Slack

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Service Cloud Consultant
  • ServiceMax Asset 360 Certified Implementation Specialist Level-1

Timeline

Solution Architect

ServiceMax Inc.
10.2022 - Current

Professional Services Lead Consultant

ServiceMax Inc.
05.2021 - 10.2022

Salesforce Consultant

NeuraFlash
11.2020 - 05.2021

Professional Services Associate Consultant

ServiceMax Inc.
10.2018 - 08.2020

B.S. - Business Administration, Management Information Systems (MIS)

San Jose State University

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