Sammy Kouri
Wichita,KS
Summary
Dynamic leader with proven expertise in team management and workplace safety, honed at Smoothie King. Excelled in staff scheduling and employee training, enhancing team performance and customer satisfaction. Skilled in resolving customer complaints with professionalism, fostering a positive and efficient work environment. Demonstrates exceptional verbal communication and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Shift Leader Manager
Smoothie King
05.2023 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
Crew Member
Chipotle
03.2022 - 07.2023
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Team Member
Tyler Knight
08.2021 - 07.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
Education
BBA - Business Administration
Wichita State University
Wichita, KS05-2028
High School Diploma -
Trinity Academy
Wichita, KS05-2024
Skills
- Industry expertise
- Staff scheduling
- Workplace safety
- Team management
- Employee training
- Punctual and reliable
- Opening and closing procedures
- Training and mentoring
- Energetic and enthusiastic
- Handling customer complaints
- Verbal and written communication
Timeline
Shift Leader Manager
Smoothie King
05.2023 - Current
Crew Member
Chipotle
03.2022 - 07.2023
Team Member
Tyler Knight
08.2021 - 07.2022
BBA - Business Administration
Wichita State University
High School Diploma -
Trinity Academy
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