Sammy Rivera
Richmond,VA
Summary
Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Reliable production team member with expertise in equipment setup, operation and calibration to achieve demanding quality and productivity targets. Inspect, maintain and repair machinery to support team needs. Bringing [Number] years of experience and solid dedication.
Overview
3
3
years of professional experience
Work History
Spinner
Dupont
Richmond, VA
10.2020 - Current
- Reviewed specification data, production guides and product samples to determine correct machinery setup.
- Evaluated completed products to identify errors and verify conformance with production tolerances.
- Optimized machinery component alignment to meet specifications of each production run.
- Updated daily logs with production information and conferred with supervisor on improvement strategies to meet targets.
- Replaced empty supplies with full packages to maintain production levels.
- Strengthened yarn, enhanced smoothness and improved uniformity by skillfully operating NFT Kevlar spinning machinery.
- Coordinated simultaneous operations over 20 machines and adjusted settings to optimize production.
- Worked with supervisors to troubleshoot and resolve encountered equipment or material issues and maintain optimal production levels.
- Coordinated simultaneous operations over 20 machines and adjusted settings to optimize production
Fraud Investigator
Capital One
Richmond, VA
09.2011 - 08.2012
- Conducted prompt and thorough investigations on referred files.
- Testified in court for both civil and criminal cases, answering questions honestly and respectfully.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Investigated cases of credit card fraud, which involved upwards of $5000.00 per case.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
Commercial Truck Road Service
Eagle Tele-Services
Richmond , VA
09.2003 - 10.2004
- Improved operations through consistent hard work and dedication.
- Oversaw daily operations to ensure high levels of productivity.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Identified issues, analyzed information and provided solutions to problems.
- Handled 100 calls per day to address customer inquiries and concerns.
- Used Microsoft Word and other software tools to create documents and other communications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered road service to customer locations within specific timeframes.
- Supervised work of contracted employees to keep on task for timely completion.
- Managed team of 20 employees, overseeing hiring, training, and professional growth of employees
- Onboarded new temps by entering into Location and setting up in time clock
- Saved hundreds of dollars by implementing cost-saving initiatives that addressed long-standing problems
- Worked with different Language customers to understand needs and provide excellent service
- Exceeded goals through effective task prioritization and great work ethic
Education
Associate of Science - Mico Information Management
Commonwealth College
Richmond, VA06.2000
High School Diploma -
Varina High School
Richmond, VA06.1990
Skills
Fraud Investigator
- Maintenance and Repair
- MS Office
- Training and Development
- Flexible and Adaptable
- Decision Making
- Good Telephone Etiquette
- Attention to Detail
- Leadership
- Data Management
- Collaboration
Affiliations
- Freemason
- Mens choir and church service
Languages
Spanish
Native or Bilingual
Timeline
Spinner
Dupont
10.2020 - Current
Fraud Investigator
Capital One
09.2011 - 08.2012
Commercial Truck Road Service
Eagle Tele-Services
09.2003 - 10.2004
Associate of Science - Mico Information Management
Commonwealth College
High School Diploma -
Varina High School