Samantha Sholar
Statesville,NC
Overview
6
6
years of professional experience
Work History
Wellness Technician
Twisted Tree Wellness
Boone, NC
12.2025 - Current
- Educated clients on spa services, products, and aftercare to enhance overall experience.
- Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
- Participated in regular training sessions to stay updated on industry trends and best practices, enhancing overall service quality.
Shift Lead
Stickboy Kitchen
Boone, NC
03.2024 - Current
- Oversaw shift operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction levels.
- Trained new employees and delegated daily tasks and responsibilities.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
Water Aerobics Instructor
Statesville Swim Club
Statesville, NC
05.2025 - 09.2025
- Developed and implemented engaging water aerobics programs for diverse age groups of up to 20 patrons.
- Evaluated participant progress, providing personalized feedback to enhance fitness levels.
- Ensured safety protocols were followed during all classes to maintain a secure environment.
CPR Certified Lifeguard
Statesville Swim Club
Statesville, NC
05.2024 - 09.2025
- Supervised pool activities to ensure safety and compliance with regulations.
- Monitored pool area to ensure safety and compliance with regulations.
- Conducted regular safety drills to maintain readiness for emergencies.
- Provided first aid and rescue operations during pool emergencies, ensuring swift response.
- Mentored junior lifeguards on best practices in safety and emergency procedures, fostering skill development.
Manager
Autobell Car Wash
Mooresville, NC
08.2021 - 01.2024
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated 10-15 employees each shift to be productive and engaged in work.
- Increased customer retention with personalized service, building long-term relationships based on trust and loyalty.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Customer Service Lead
Foodlion
Statesville, NC
08.2020 - 08.2021
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Mentored junior customer service representatives, providing guidance on best practices and fostering professional development within the team.
- Implemented new processes to improve response times, resulting in higher rates of resolved customer inquiries.
Education
Bachelor of Science - Exercise Science
Appalachian State University
Boone, NC05-2026
Skills
- Fluent in Spanish
- CPR and AED Certified
- Client Relations
- Customer service
- Goal setting assistance
- Team Leadership
Timeline
Wellness Technician
Twisted Tree Wellness
12.2025 - Current
Water Aerobics Instructor
Statesville Swim Club
05.2025 - 09.2025
CPR Certified Lifeguard
Statesville Swim Club
05.2024 - 09.2025
Shift Lead
Stickboy Kitchen
03.2024 - Current
Manager
Autobell Car Wash
08.2021 - 01.2024
Customer Service Lead
Foodlion
08.2020 - 08.2021
Bachelor of Science - Exercise Science
Appalachian State University