Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Brianna Wolfe

Clearwater,United States

Summary

Highly motivated and organized individual with exceptional success as Special Services & Order Fulfillment Associate. Skilled in communicating with customers and coworkers alike. Offering 7 years of experience in customer service and wonderful relationship building skills with clients.

Overview

4
4
years of professional experience

Work History

Special Services Associate/Order Fulfillment Associate

Home Depot
11.2024 - Current

Special Services-

Won an award: April's Associate of the month

  • Operated cash register- Basic transactions as well as Phone sales and Online ordering.
  • Directing inbound calls to other requested departments and outbound phone calls to gather information for orders.
  • Assisted customers and co-workers with complex transactions through Order Up! and HomeDepot.com; taught how to use the respective websites effectively.
  • Processing returns and thoroughly organize items that have been returned to their appropriate departments.
  • Cross-referencing invoice information such as PO numbers and order numbers to locate ordered products; as well as resolving any issues as they arise.
  • Trained several other associate's through the processes and systems.
  • Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members.

Order Fulfillment-

  • Followed safety procedures at all times for personal and team safety.
  • Volunteered to assist the department; learned new tasks and increased skill levels.
  • Executed picking, pulling, and packaging for in-store pick up's and deliveries.
  • Stocked designated items on shelves, end caps and displays.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Located needed merchandise in inventory using SKU Depot software and located items accordingly.
  • Enforced detailed organization processes to increase quality and service standards like delivery audits.

Customer Service Associate

Wawa
07.2023 - 02.2024

Won an award: Passion for Winning

  • Krystal Munday wrote: "Sammy works hard in both the deli and beverage area every day. Sammy, who is already amazing when she is in the beverage area, has become a pro at running the deli. Her passion for winning is evident as she takes pride in everything she does here at Wawa. She has an amazing work ethic, and the team has benefited greatly because of her leadership. Sammy takes the initiative to not only handle problems with customers and Associates, but also takes it upon herself to teach others. If someone is doing something incorrectly, she is quick to correct them in a kind and respectful manner. She represents Wawa's Values by holding everyone, including herself, to a higher standard to ensure great customer service and high food service quality"
  • Demonstrated early leadership ability as a mentor for new hires. (Trained and mentored individuals who were then promoted to other leadership roles)
  • Motivated team to manage high volumes of daily customers.
  • Handled complaints effectively and resourcefully.
  • Praised for high professionalism; engaging with the workspace in a productive and optimistic approach, allowing for ease of communication and healthy correcting of any processes of fellow coworkers to ensure safety and accuracy.
  • Adaptable to sudden changes in menu planning for both food areas (Beverage and Deli) and accommodated to new processes and sales to boost revenue.

Barista

Starbucks
08.2021 - 03.2022
  • Prepared various hot and iced coffees, following detailed specifications.
  • Monitored and documented inventory, placing replenishment orders to ensure availability.
  • Promoted a courteous communication style treating each individual with respect, dignity, and professionalism.
  • Memorized recipes quickly and most often on the job when required and held a high accuracy to the original concept.

Education

High School Diploma - Music and Science

Pinellas Park High School
04.2020

Skills

  • Communicative
  • Dependable
  • Can handle high volumes of work
  • Sales proficiency
  • Strong organization
  • Adaptable
  • Building customer relationships
  • Data interpretation
  • Attention to detail

Hobbies and Interests

Computer Sciences:, Looking into options through Google certificates for UX Design, Data Analyst, etc.

Timeline

Special Services Associate/Order Fulfillment Associate

Home Depot
11.2024 - Current

Customer Service Associate

Wawa
07.2023 - 02.2024

Barista

Starbucks
08.2021 - 03.2022

High School Diploma - Music and Science

Pinellas Park High School