Roberto Ramirez
Woodbridge,VA
Summary
An organized and hard-working individual who is highly experienced in the customer service and hospitality felid. A dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Guest Services Associate & Night Auditor
Homewood Suite
03.2022 - Current
- Assist guests by checking them in/out, make reservations both in person and on the phone
- Support housekeeping with houseman needs
- Prepare grilled food and engage with guests during Managers Social events on Wednesday evenings
- Answer multi-line phone system
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Night Audit run reports and numbers in excel to maintain the hotel’s revenue is up to date
- Ensure physical security by monitoring the security camera system and controlling the access control of exterior doors
Retail Sales Associate
T-Mobile
05.2021 - 03.2022
- Assisted customers with their wants and needs on device knowledge
- Solve technical device and account issues
- Provided quality service while maintaining a knowledge of sales, promotions, and policies
- Handled customer confidential information such as social securities, addresses, and credit eligibility
- Also assisted the manager with inventory count, making sure devices are secured and updated
- Fixed any computer issues, such as wiring, and I.T help desk walkthrough calls.
- Used POS system to process sales, returns, online orders, and gift card activations.
Associate
Potbelly Sandwich
10.2019 - 05.2021
- Delivery driver
- Interacted with customers making them feel welcome and comfortable in a friendly and inviting environment.
- Kept tidy and organized area to comply with cleanliness standards.
- Processed sales transactions for cash, debit, and credit purchases.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
Education
Associates Degree - Cyber Security
Northern Virginia Community College (NOVA)
Woodbridge, VASkills
- Communicative
- Positive Customer Service
- Bilingual
- Willingness to learn
- Works Well in a Team
- Responsible
- Professionalism
- Adaptable
Timeline
Guest Services Associate & Night Auditor
Homewood Suite
03.2022 - Current
Retail Sales Associate
T-Mobile
05.2021 - 03.2022
Associate
Potbelly Sandwich
10.2019 - 05.2021
Associates Degree - Cyber Security
Northern Virginia Community College (NOVA)
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