Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gracie Reaves

Harvest,AL

Summary

Friendly fast learner dedicated to guest satisfaction as well as creating connections with guests and team. Communicative employee skilled at handling payment transactions and assisting customers with ticketing needs. Punctual and reliable with effective coordination capabilities.

Overview

4
4
years of professional experience

Work History

Guest Services Lead/Box Office Assistant

Orion Amphitheater
04.2022 - Current
  • Troubleshoot all ticketing problems with guests as well as provide explanations if requested.
  • Explain our ticketing process to guests and assist them in purchasing/locating tickets over phone and in person.
  • Answer questions on phone and online regarding our ticketing process
  • Provide guidance on seating and ticketing procedures to increase customer satisfaction.
  • Manage over 50 customer calls per day.

Trainer

Chick-Fil-A
04.2020 - 09.2022
  • Worked directly with management to train new team members and answer any questions team members had.
  • Before training, served as a team member and learned importance of multitasking, attention to detail, and excellent customer service.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Volunteer Usher

Von Braun Civic Center
08.2019 - 03.2020
  • Greeted customers with a smile and provided friendly, knowledgeable service.
  • Established navigation of Mark C. Smith Concert Hall and Fantasy Playhouse.
  • Maintained updated knowledge of event information to provide guests with accurate details.

Education

High School Diploma -

Sparkman High School
Harvest, AL
05.2022

Skills

  • Leadership
  • Technologically Advanced
  • Fast Learner
  • Problem Solver
  • Level-headed
  • Friendly
  • Communicative
  • Dedicated
  • People Person
  • Friendly

References

Cathy Callaway

Juvenile Court Referee

256-658-3878


Hunter Medders

Box Office Manager at Orion Amphitheater

205-527-4645


Timeline

Guest Services Lead/Box Office Assistant

Orion Amphitheater
04.2022 - Current

Trainer

Chick-Fil-A
04.2020 - 09.2022

Volunteer Usher

Von Braun Civic Center
08.2019 - 03.2020

High School Diploma -

Sparkman High School

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Gracie Reaves