Sammy L McGee Jr,
Las Vegas,NV
Summary
Dynamic customer service professional with experience at 24-7 In touch, adept at managing high call volumes while maintaining a professional demeanor. Skilled in conflict resolution and CRM software, I excel in enhancing customer satisfaction and efficiently handling complaints, ensuring a seamless service experience.
Overview
12
12
years of professional experience
Work History
CSR 1
24-7 Intouch
04.2019 - 12.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Removal Technician
California Paving And Grading
10.2012 - 12.2018
- Increased efficiency on job sites through proper equipment usage, including 1 bobcat excavator, circular saws, jackhammers, and pickaxes.
Education
No Degree - Business
El Camino College
Torrance, CA06.2026
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Active listening
- Conflict resolution
- Professional telephone demeanor
- Customer service
Timeline
CSR 1
24-7 Intouch
04.2019 - 12.2024
Removal Technician
California Paving And Grading
10.2012 - 12.2018
No Degree - Business
El Camino College
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