Samone Lofton
Chicago,Illinois
Summary
Seeking a position that fosters personal growth and contributes to the company's advancement.
Overview
7
7
years of professional experience
Work History
Trainer
Chick-Fil-A
02.2020 - Current
- Assisted guests with issues and daily needs while in the restaurant.
- Studied Pathway training courses for overall higher accuracy numbers.
- Trained new hires and current employees to upkeep company's mission statement and goals
- Prepped specific food items for the restaurant and ordered produce.
- Quick service to guests, both in the restaurant and drive-thru.
- Documented all training activities including attendance records, feedback forms, surveys.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
Cashier (Lobby Packager)
Popeyes
04.2019 - 01.2020
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Resolved customer complaints professionally in accordance with company policy.
- Prepped food for proper cooking times
- Cleaned dining area and various areas around the store
- Worked closely with management to handle cash and count accurately.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Communicated effectively with co-workers to ensure smooth workflow.
- Complied with all local health codes and regulations concerning food preparation and handling.
Youth Leader/ Anti-Violence Mentor
Peace Warrior
06.2017 - 08.2019
- Visited schools and neighborhoods heavily saturated with violence as part of a program
- Encouraged open dialogue among diverse age groups, aiming to foster a collective commitment towards peace as an effective alternative to yielding to violent tendencies
- Created games/curriculum to get people to positively engage with each other.
- Participated in professional development opportunities related to working with adolescents.
- Recruited volunteers from local organizations to provide additional resources for program participants.
- Engaged in community outreach initiatives aimed at mitigating school violence
Retail Sales Associate
Blackhawk Store
07.2017 - 02.2019
- Managed and verified cash transactions, ensuring accuracy in financial records.
- Supported team initiatives by actively participating in organizing and executing in-house special events
- Maintained an organized and aesthetically pleasing product layout
- Streamlined customer service processes resulting in improved efficiency and response time
- Accommodate fans/guests registering for signings and help customers with purchases or returns.
- Achieved cost-savings by developing functional solutions to problems.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Business Administration
Harold Washington College
Chicago, IL08.2024
North Lawndale High School
Chicago, IL06.2018
Skills
- Supervision and leadership
- Self-Directed
- Recordkeeping
- Teamwork and Collaboration
- Networking
- Cultural Awareness
- Task Prioritization
- Remote Office Availability
- Analytical
- Microsoft Office
- Active Listening
- Troubleshooting
- Google Drive
- Flexible and Adaptable
Timeline
Trainer
Chick-Fil-A
02.2020 - Current
Cashier (Lobby Packager)
Popeyes
04.2019 - 01.2020
Retail Sales Associate
Blackhawk Store
07.2017 - 02.2019
Youth Leader/ Anti-Violence Mentor
Peace Warrior
06.2017 - 08.2019
Business Administration
Harold Washington College
North Lawndale High School