Samone Triplett
Summary
Dedicated and dependable team player with a record of enhancing guest experiences in every job, proficient in customer service and time management. Skilled in cash handling and POS systems, consistently fostering positive relationships and achieving significant improvements in guest satisfaction and operational productivity. Respectful, punctual and hardworking associate.
Overview
5
5
years of professional experience
Work History
Recreation Aide/Front Desk Representative
Department of Parks and Recreation (DC Gov't)
06.2024 - 09.2024
- Collaborated with fellow staff members to create a positive work environment focused on teamwork and mutual support.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
- Developed and maintained positive relationships with guests for satisfaction.
Prep Cook
Washington Nationals Baseball Stadium
04.2024 - 09.2024
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstation during opening and closing to maximize productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
Cashier
Harris Teeter
01.2024 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Guest Experience Team Member
Washington Nationals Baseball Stadium
04.2022 - 09.2022
- Increased repeat business by providing exceptional service and creating a welcoming atmosphere.
- Provided knowledgeable recommendations for local attractions, restaurants, and transportation options to enhance guests'' stay experience.
- Ensured compliance with safety regulations across all aspects of the property, maintaining a secure environment for both guests and staff members alike.
- Assisted customers in navigating the way around the ballpark, handle any questions or concerns brought to attention by providing accurate information.
Office Assistant
National Children's Center
06.2019 - 09.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Organizing and preparing meetings/ events, managing invitations, and preparing agendas.
Education
Associate of Science - Liberal Studies
University of The District of Columbia
Washington, DC08-2024
Skills
- Customer service
- Time management skills
- Cash handling
- POS systems
- Organizing and categorizing
- Administrative support
Special Service Award
Been recognized for giving outstanding customer service to the guests at Washington Nationals Stadium.
Timeline
Recreation Aide/Front Desk Representative
Department of Parks and Recreation (DC Gov't)
06.2024 - 09.2024
Prep Cook
Washington Nationals Baseball Stadium
04.2024 - 09.2024
Cashier
Harris Teeter
01.2024 - 03.2024
Guest Experience Team Member
Washington Nationals Baseball Stadium
04.2022 - 09.2022
Office Assistant
National Children's Center
06.2019 - 09.2019
Associate of Science - Liberal Studies
University of The District of Columbia
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