SAMONEE N. ENGLISH
Charlotte,NC
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Professionally skilled at delivering exceptional support and resolving client issues efficiently. Adept at utilizing communication skills and technical proficiency to enhance user experiences and meet organizational goals. Collaborative team player with focus on achieving results and adapting to changing needs.
Overview
6
6
years of professional experience
Work History
Cashier
Wendy’s
06.2018 - 06.2019
- Ensure all orders are delivered to the customers promptly
- Accept cash and return the correct change
- Respond to customer inquiries, issue receipts, and record customer suggestions
- Clean and arrange eating, service, and kitchen spaces
Customer Service Representative
Circle K
02.2020 - 08.2020
- Processed all payments on purchases, gas, and other products, cash or credit
- Executed inventory and stocking of goods and merchandise inside the store
- Maintained a clean environment and obtained a customer friendly environment inside and outside the store
- Prepared and submitted daily sales and inventory reports to General Manager
Customer Service Representative
Murphy USA
06.2021 - 11.2022
- Processed all payments on purchases, gas, and other products, cash or credit
- Executed inventory and stocking of goods and merchandise inside the store
- Maintained a clean environment and obtained a customer friendly environment inside and outside the store
- Prepared and submitted daily sales and inventory reports to General Manager
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Packer
Amazon
10.2021 - 06.2023
- Checking items that need to be packed are present before wrapping them securely according to company standards or requirements
- Keeps products separated, organized, and in good rotation
- Monitors product quality frequently, reporting problems to mitigate safety issues
- Maintaining records of shipment contents, size, weight, destination, and other pertinent information
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Sealed containers and packages with glue, tape or other materials.
- Counted items to verify accuracy of orders.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
Assistant Store Manager
Family Dollar
07.2023 - 03.2024
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted in recruiting, hiring and training of team members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Education
DIPLOMA -
HUNTER HUSS HIGH SCHOOL
06.2018
Skills
- Active Listening
- Critical Thinking
- Reading Comprehension
- Problem-Solving
- Customer experience
- Customer Service and Engagement
- Time Management
- Attention to Detail
- Data Entry
- Typing Speed
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Store Manager
Family Dollar
07.2023 - 03.2024
Packer
Amazon
10.2021 - 06.2023
Customer Service Representative
Murphy USA
06.2021 - 11.2022
Customer Service Representative
Circle K
02.2020 - 08.2020
Cashier
Wendy’s
06.2018 - 06.2019
DIPLOMA -
HUNTER HUSS HIGH SCHOOL
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