Samoya Patterson
East Orange,NJ
Summary
Dynamic Junior Manager at Tommy Wigs with a proven track record in optimizing inventory control and enhancing customer satisfaction. Versatile security guard experienced in navigating various roles across multiple site areas. Skilled in team coordination and problem-solving, successfully minimizing stock discrepancies while championing safety initiatives to drive operational efficiency. Committed to delivering exceptional results and consistently exceeding expectations in every endeavor.
Overview
11
11
years of professional experience
Work History
Unarmed Security Guard
Metro One Loss Prevention Services Group
Cranbury, NJ
08.2025 - Current
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Maintained visitor logs for accurate record-keeping and improved site access control.
Junior Manager
Tommy Wigs
Newark, NJ
01.2022 - 08.2025
- Reported project results to senior manager.
- Optimized inventory control processes, minimizing stock discrepancies and maximizing cost savings.
- Established efficient workflows within the team by utilizing task delegation techniques based on individual strengths and skills.
- Resolved customer complaints swiftly and professionally, maintaining a high level of customer satisfaction.
- Communicated schedule changes, escalated unplanned issues and recorded issue resolution for future reference and project learning.
- Analyzed sales data regularly, identifying patterns or trends that informed strategic decision-making processes within the organization.
- Championed workplace safety initiatives to reduce accidents or injuries among team members.
- Monitored industry trends closely to identify potential opportunities for company expansion or improvement.
- Facilitated open lines of communication between junior-level employees and senior management through regular meetings.
Sales Assistant
Adapat Computer Services
Kingston,Jamaica
09.2014 - 10.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Education
No Degree - Geriatric Nursing
Trench Town Polytechnic College
Kingston Jamaica05-2020
High School Diploma -
Wolmers Trust High School For Girls
Kingston, Jamaica06-2013
Skills
- Keen attention to detail
- Negotiations
- Team coordination
- Staff supervision
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Money handling
- Customer relations
- CCTV monitoring
- Entrance control
Languages
English
Full Professional
Timeline
Unarmed Security Guard
Metro One Loss Prevention Services Group
08.2025 - Current
Junior Manager
Tommy Wigs
01.2022 - 08.2025
Sales Assistant
Adapat Computer Services
09.2014 - 10.2021
No Degree - Geriatric Nursing
Trench Town Polytechnic College
High School Diploma -
Wolmers Trust High School For Girls