Sampson Segbe
John Hopkins Medical Center
Windsor Mill,United States
1
Language
13
years of professional experience
Results-driven environmental services lead with expertise in sustainability strategies and environmental policy development. Committed to upholding health and safety standards while enhancing operational efficiency.
Work History
Environmental Services Lead
9 Years 9 Months- Oversaw daily operations of environmental services team, ensuring compliance with health and safety standards.
- Developed and implemented strategies to enhance cleaning efficiency across hospital departments.
- Trained and mentored staff on best practices for sanitation and infection control protocols.
- Coordinated maintenance schedules for cleaning equipment, minimizing downtime and maximizing productivity.
- Led environmental training sessions for employees, increasing awareness of best practices.
- Enhanced workplace safety by developing and enforcing environmental policies and procedures.
- Led training in sanitation and cleaning practices.
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
- Collaborated with healthcare teams to address specific environmental service needs during peak periods.
- Conducted regular audits to ensure adherence to cleanliness standards throughout the facility.
Supervisor
2 Years 9 Months- Supervised daily operations to ensure exceptional guest experiences and adherence to service standards.
- Implemented quality control measures that improved service consistency and guest satisfaction ratings.
- Developed training programs for new staff, enhancing team performance and operational efficiency.
- Coordinated scheduling and staffing to optimize resources while meeting peak demand periods effectively.
- Resolved guest concerns promptly, maintaining high levels of customer loyalty and retention through effective problem-solving strategies.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Conducted regular performance evaluations, providing constructive feedback to promote professional growth among team members.
- Streamlined communication processes between departments, fostering collaboration and improving overall workflow efficiency.
Education
High School Diploma
- 4.0 GPA
Skills
Policy development
Sustainability strategies
Infection control measures
Crisis management strategies
Attention to detail
Physical stamina
Collaboration
Teamwork and collaboration
Strong work ethic
Reliability
Excellent communication
Operational efficiency
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 5 in the development of patients safety and infections prevention.
- Supervised team of 15 staff members.
- Documented and resolved patients complaints which led to environmental safety.
Languages
English
Native or Bilingual
Timeline
Environmental Services Lead
John Hopkins Medical Center
11.2016 - CurrentRead More
Supervisor
Peralynna Inn at Columbia
01.2014 - 10.2016Read More
St. Edward Catholic High School
High School Diploma
Read More