Samra Cecunjanin
Wethersfield,United States
Summary
Motivated and knowledgeable automotive professional with a strong foundation in Automotive Technology, earned from Lincoln Tech. Brings over 2 years of experience as an Automotive Technician, with proven expertise in diagnostics, repairs, and routine maintenance across a variety of vehicle makes and models. Over a year of experience as a Service Advisor, demonstrating excellent communication skills, customer service, and the ability to bridge technical knowledge with client needs. Known for a strong work ethic, problem-solving skills, and a commitment to delivering high-quality service in fast-paced automotive environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
SERVICE ADVISOR
Volkswagen of Hartford
04.2024 - Current
- Fostered strong customer relationships by actively listening to concerns, leading to enhanced client satisfaction and loyalty.
- Analyzed service data to identify trends, enabling targeted recommendations that improved service delivery and client retention.
- Coordinated with technicians to ensure timely vehicle repairs, enhancing workflow and meeting customer expectations.
- Implemented a feedback system for service quality, resulting in measurable improvements in customer satisfaction ratings.
BMW TECHNICIAN
New Country BMW
06.2023 - 04.2024
- Diagnose BMW vehicles, enhancing repair accuracy and reducing wait times.
- Collaborate with service advisors for effective communication and customer updates.
- Analyze data for recurring issues, enabling proactive maintenance strategies.
- Repair engines and transmissions, identifying root causes of mechanical problems.
- Utilize diagnostic tools like ohmmeters and scan tools for precise evaluations.
Education
ASSOCIATES - undefined
Lincoln Technical Institute-East Windsor
East Windsor, CT04.2024
HIGH SCHOOL DIPLOMA - undefined
Wethersfield High School
Wethersfield, CT06.2022
Skills
- Data Analysis, Problem Solving, Mechanical Repair, Diagnostic Testing, Electrical Systems, Engine Diagnostics, Transmission Repair, Time Management, Leadership Skills, Mechanical Tools (Experienced), Assembly, Micrometer, Ohmmeter, Automotive Knowledge, Knowledge of tools, Electrical Knowledge, Shop Knowledge
LANGUAGES
English (Native), Bosnian (Highly proficient).
Certification
Ase Certification
Timeline
SERVICE ADVISOR
Volkswagen of Hartford
04.2024 - Current
BMW TECHNICIAN
New Country BMW
06.2023 - 04.2024
ASSOCIATES - undefined
Lincoln Technical Institute-East Windsor
HIGH SCHOOL DIPLOMA - undefined
Wethersfield High School